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Summary Report for:
43-4181.00 - Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Sample of reported job titles: Airline Ticket Agent, Airport Sales Agent, Customer Service Agent, Reservation Agent, Reservationist, Reservations Agent, Reservations and Ticketing Agent, Station Agent, Ticket Agent, Tour Sales Representative

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Examine passenger documentation to determine destinations and to assign boarding passes. See more occupations related to this task.
  • Trace lost, delayed, or misdirected baggage for customers. See more occupations related to this task.
  • Check baggage and cargo and direct passengers to designated locations for loading. See more occupations related to this task.
  • Provide boarding or disembarking assistance to passengers needing special assistance. See more occupations related to this task.
  • Confer with customers to determine their service requirements and travel preferences. See more occupations related to this task.
  • Announce arrival and departure information, using public address systems. See more occupations related to this task.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. See more occupations related to this task.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries. See more occupations related to this task.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available. See more occupations related to this task.
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements. See more occupations related to this task.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. See more occupations related to this task.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. See more occupations related to this task.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. See more occupations related to this task.
  • Keep information facilities clean during operation. See more occupations related to this task.
  • Provide clients with assistance in preparing required travel documents and forms. See more occupations related to this task.
  • Prepare customer invoices and accept payment. See more occupations related to this task.
  • Open or close information facilities. See more occupations related to this task.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. See more occupations related to this task.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. See more occupations related to this task.
  • Promote particular destinations, tour packages, and other travel services. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Airline ticket or boarding pass ATB printers — Airline ticket printers See more occupations related to this tool.
  • Cash registers See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Magnetic stripe readers and encoders — Credit card processing machines See more occupations related to this tool.
  • Notebook computers — Laptop computers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Premise branch exchange PBX systems — Private automatic branch exchange PABX systems See more occupations related to this tool.
  • Public address systems — Public address PA systems See more occupations related to this tool.
  • Special purpose telephones — Multi-line telephone systems See more occupations related to this tool.
  • Ticket dispensing machines — Ticket printing machines See more occupations related to this tool.

Technology used in this occupation:

  • Calendar and scheduling software — Property scheduling software See more occupations related to this technology.
  • Data base user interface and query software — Amadeus Altea Reservation; Microsoft Access; Sabre Airline Solutions SabreSonic Ticket; Worldspan Go! Reservation System software (see all 9 examples) See more occupations related to this technology.
  • Electronic mail software — Email software; Microsoft Outlook See more occupations related to this technology.
  • Internet browser software — Web browser software See more occupations related to this technology.
  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Point of sale POS software — MICROS Systems MICROS 9700 HMS See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — Corel WordPerfect software; Microsoft Word See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. See more occupations related to this knowledge.
  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. See more occupations related to this knowledge.
  • Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life. See more occupations related to this knowledge.
  • Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience. See more occupations related to this skill.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.

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Work Activities

  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. See more occupations related to this activity.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.

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Detailed Work Activities

  • Collect deposits, payments or fees. See more occupations related to this activity.
  • Discuss goods or services information with customers or patrons. See more occupations related to this activity.
  • Track goods or materials. See more occupations related to this activity.
  • Assist disabled or incapacitated individuals. See more occupations related to this activity.
  • Calculate costs of goods or services. See more occupations related to this activity.
  • Compile data or documentation. See more occupations related to this activity.
  • Promote products, services, or programs. See more occupations related to this activity.
  • Explain regulations, policies, or procedures. See more occupations related to this activity.
  • Provide notifications to customers or patrons. See more occupations related to this activity.
  • Make travel, accommodations, or entertainment arrangements for others. See more occupations related to this activity.
  • Assist individuals with paperwork. See more occupations related to this activity.
  • Maintain inventory records. See more occupations related to this activity.
  • Clean facilities or equipment. See more occupations related to this activity.

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Work Context

  • Contact With Others — 99% responded “Constant contact with others.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 93% responded “Extremely important.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 88% responded “Every day.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 75% responded “Extremely important.” See more occupations related to this work context.
  • Deal With External Customers — 88% responded “Extremely important.” See more occupations related to this work context.
  • Face-to-Face Discussions — 85% responded “Every day.” See more occupations related to this work context.
  • Frequency of Decision Making See more occupations related to this work context.
  • Telephone — 78% responded “Every day.” See more occupations related to this work context.
  • Time Pressure — 75% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 67% responded “Extremely important.” See more occupations related to this work context.
  • Physical Proximity — 72% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 49% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 49% responded “Some freedom.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 29% responded “Very important results.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 44% responded “Every day.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 48% responded “Every day.” See more occupations related to this work context.
  • Degree of Automation — 21% responded “Moderately automated.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 33% responded “More than half the time.” See more occupations related to this work context.
  • Public Speaking — 44% responded “Every day.” See more occupations related to this work context.
  • Consequence of Error — 20% responded “Not serious at all.” See more occupations related to this work context.
  • Spend Time Standing — 40% responded “More than half the time.” See more occupations related to this work context.
  • Coordinate or Lead Others — 42% responded “Extremely important.” See more occupations related to this work context.
  • Electronic Mail — 39% responded “Every day.” See more occupations related to this work context.
  • Exposed to Contaminants — 34% responded “Every day.” See more occupations related to this work context.
  • Spend Time Sitting — 40% responded “Continually or almost continually.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 42% responded “Continually or almost continually.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
Not available High school diploma or equivalent Help
Not available Some college, no degree
Not available Less than high school diploma

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Credentials

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Interests

Interest code: CES

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others. See more occupations related to this interest.

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Work Styles

  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $16.11 hourly, $33,510 annual
State wages Local Salary Info
 
Employment (2012) 139,000 employees
Projected growth (2012-2022) Decline (-3% or lower) Decline (-3% or lower)
Projected job openings (2012-2022) 18,500
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • Information Clerks external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.

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