Summary Report for:
39-6011.00 - Baggage Porters and Bellhops
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
Sample of reported job titles: Bell Captain, Bell Person, Bellhop, Bellman, Bellperson, Doorman, Ground Support Agent, Sky Cap, Skycap, Valet
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
- Greet incoming guests and escort them to their rooms.
- Receive and mark baggage by completing and attaching claim checks.
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
- Assist physically challenged travelers and other guests with special needs.
- Transport guests about premises and local areas, or arrange for transportation.
- Maintain clean lobbies or entrance areas for travelers or guests.
- Deliver messages and room service orders, and run errands for guests.
- Act as part of the security team at transportation terminals, hotels, or similar establishments.
- Explain the operation of room features, such as locks, ventilation systems, and televisions.
- Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
- Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
- Pick up and return items for laundry and valet service.
- Compute and complete charge slips for services rendered and maintain records.
- Page guests in hotel lobbies, dining rooms, or other areas.
- Complete baggage insurance forms.
- Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
- Electronic mail software — Microsoft Outlook
- Office suite software — Corel WordPerfect Office Suite; Microsoft Office
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
- Automobiles or cars — Passenger vehicles
- Desktop computers
- Golf carts — Motorized carts
- Minivans or vans — Passenger vans
- Notebook computers — Laptop computers
- Paging controllers — Paging systems
- Personal computers
- Pushcarts — Luggage carts
- Special purpose telephones — Multi-line telephone systems
- Two way radios
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Service Orientation — Actively looking for ways to help people.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Coordination — Adjusting actions in relation to others' actions.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Detailed Work Activities
- Handle luggage or other possessions for patrons.
- Provide escort or transportation.
- Greet customers, patrons, or visitors.
- Assist individuals with special needs.
- Provide attraction or event information to patrons.
- Provide patrons with directions to locales or attractions.
- Clean work areas or facilities.
- Deliver items.
- Monitor patron activities to identify problems or potential problems.
- Inspect facilities.
- Arrange services or reservations for patrons.
- Explain regulations, policies, or procedures.
- Maintain financial or account records.
- Prepare administrative documents.
- Arrange items for use or display.
- Contact With Others — 87% responded “Constant contact with others.”
- Face-to-Face Discussions — 79% responded “Every day.”
- Spend Time Standing — 79% responded “Continually or almost continually.”
- Work With Work Group or Team — 74% responded “Extremely important.”
- Physical Proximity — 51% responded “Very close (near touching).”
- Outdoors, Exposed to Weather — 72% responded “Every day.”
- Spend Time Walking and Running — 45% responded “Continually or almost continually.”
- Frequency of Decision Making — 73% responded “Every day.”
- Very Hot or Cold Temperatures — 61% responded “Every day.”
- Telephone — 61% responded “Every day.”
- Deal With External Customers — 62% responded “Extremely important.”
- Freedom to Make Decisions — 39% responded “Some freedom.”
- Deal With Unpleasant or Angry People — 34% responded “Once a week or more but not every day.”
- Indoors, Environmentally Controlled — 71% responded “Every day.”
- Spend Time Making Repetitive Motions — 49% responded “Continually or almost continually.”
- Importance of Being Exact or Accurate — 34% responded “Very important.”
- Outdoors, Under Cover — 64% responded “Every day.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 42% responded “More than half the time.”
- Importance of Repeating Same Tasks — 42% responded “Extremely important.”
- In an Enclosed Vehicle or Equipment — 46% responded “Every day.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 50% responded “Every day.”
- Frequency of Conflict Situations — 32% responded “Once a week or more but not every day.”
- Responsible for Others' Health and Safety — 34% responded “Very high responsibility.”
- Spend Time Bending or Twisting the Body — 41% responded “Continually or almost continually.”
- Exposed to Contaminants — 64% responded “Every day.”
- Responsibility for Outcomes and Results — 38% responded “Very high responsibility.”
- Impact of Decisions on Co-workers or Company Results — 47% responded “Very important results.”
- Coordinate or Lead Others — 28% responded “Very important.”
- Structured versus Unstructured Work — 48% responded “Some freedom.”
- Consequence of Error — 38% responded “Very serious.”
- Time Pressure — 35% responded “Every day.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include orderlies, forest firefighters, customer service representatives, security guards, upholsterers, and tellers.|
|SVP Range||(4.0 to < 6.0)|
Interest code: RC Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Integrity — Job requires being honest and ethical.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
|Median wages (2017)||$11.17 hourly, $23,230 annual|
|Employment (2016)||45,000 employees|
|Projected growth (2016-2026)||Average (5% to 9%)|
|Projected job openings (2016-2026)||6,700|
|Top industries (2016)|
Source: Bureau of Labor Statistics 2017 wage data and 2016-2026 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2016-2026). "Projected job openings" represent openings due to growth and replacement.
Job Openings on the Web
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.