Summary Report for:
43-5041.00 - Meter Readers, Utilities
Read meter and record consumption of electricity, gas, water, or steam.
Sample of reported job titles: Customer Field Representative, Field Technician, Fieldman, Meter Reader, Meter Reader Inspector, Meter Reading Clerk, Utility Service Worker, Water Inspector, Water Meter Reader, Water Service Inspector
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings
- Read electric, gas, water, or steam consumption meters and enter data in route books or hand-held computers.
- Walk or drive vehicles along established routes to take readings of meter dials.
- Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-held computers to business offices so that data can be compiled.
- Verify readings in cases where consumption appears to be abnormal, and record possible reasons for fluctuations.
- Inspect meters for unauthorized connections, defects, and damage such as broken seals.
- Report to service departments any problems such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.
- Answer customers' questions about services and charges, or direct them to customer service centers.
- Update client address and meter location information.
- Leave messages to arrange different times to read meters in cases in which meters are not accessible.
- Connect and disconnect utility services at specific locations.
- Collect past-due bills.
- Report lost or broken keys.
Tools & Technology
Tools used in this occupation:
- Automobiles or cars — Passenger vehicles
- Desktop computers
- Digital cameras — Digital still cameras
- Flashlight — High-power flashlights
- Gas gauges — Gas consumption meters; Steam consumption meters
- Global positioning system GPS receiver — Global positioning system GPS devices
- Laser fax machine — Laser facsimile machines
- Light trucks or sport utility vehicles — Utility trucks
- Mobile phones — Smart phones
- Multi gas monitors — Multi-gas testers
- Multimeters — Digital multimeters
- Nut drivers — Nut wrenches
- Photocopiers — Copy machines
- Pocket calculator — Portable calculators
- Portable data input terminals — Dataloggers
- Power blowers — Gas powered blowers
- Power meters — Electricity consumption meters
- Radio receivers — Radio frequency RF meters
- Remote automatic meter reading system — Automatic meter reading systems
- Screwdrivers — Multipurpose screwdrivers
- Shovels — Garden shovels
- Slip or groove joint pliers — Groove joint pliers
- Tablet computers
- Two way radios — Mobile radios
- Water meters — Water consumption meters
- Water pumps — Gas powered pumps
Technology used in this occupation:
- Accounting software — Billing software
- Charting software — Graphing software
- Data base reporting software — Meter reading software
- Data base user interface and query software — Data entry software
- Map creation software — Mapping software
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Time Management — Managing one's own time and the time of others.
- Service Orientation — Actively looking for ways to help people.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
- Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
- Speed of Limb Movement — The ability to quickly move the arms and legs.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Detailed Work Activities
- Collect deposits, payments or fees.
- Enter information into databases or software programs.
- Operate vehicles or material-moving equipment.
- Monitor equipment operation to ensure proper functioning.
- Maintain financial or account records.
- Report maintenance or equipment problems to appropriate personnel.
- Discuss account status or activity with customers or patrons.
- Refer customers to appropriate personnel.
- Outdoors, Exposed to Weather — 98% responded “Every day.”
- In an Enclosed Vehicle or Equipment — 89% responded “Every day.”
- Importance of Being Exact or Accurate — 60% responded “Extremely important.”
- Importance of Repeating Same Tasks — 62% responded “Extremely important.”
- Spend Time Walking and Running — 45% responded “Continually or almost continually.”
- Time Pressure — 51% responded “Every day.”
- Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 66% responded “Every day.”
- Face-to-Face Discussions — 51% responded “Every day.”
- Frequency of Decision Making — 46% responded “Every day.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 44% responded “Continually or almost continually.”
- Impact of Decisions on Co-workers or Company Results — 36% responded “Very important results.”
- Spend Time Standing — 40% responded “More than half the time.”
- Exposed to Minor Burns, Cuts, Bites, or Stings — 43% responded “Every day.”
- Spend Time Making Repetitive Motions — 43% responded “About half the time.”
- Freedom to Make Decisions — 41% responded “A lot of freedom.”
- Exposed to Contaminants — 33% responded “Every day.”
- Structured versus Unstructured Work — 36% responded “Limited freedom.”
- Very Hot or Cold Temperatures — 33% responded “Once a month or more but not every week.”
- Spend Time Bending or Twisting the Body — 51% responded “Less than half the time.”
- Cramped Work Space, Awkward Positions — 39% responded “Once a week or more but not every day.”
- Deal With Unpleasant or Angry People — 36% responded “Once a month or more but not every week.”
- Duration of Typical Work Week — 75% responded “40 hours.”
- Work With Work Group or Team — 34% responded “Fairly important.”
- Deal With External Customers — 35% responded “Fairly important.”
- Indoors, Not Environmentally Controlled — 45% responded “Every day.”
- Spend Time Kneeling, Crouching, Stooping, or Crawling — 51% responded “Less than half the time.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to < 6.0)|
Percentage of Respondents
|Education Level Required|
|97||High school diploma or equivalent|
|2||Less than high school diploma|
|1||Some college, no degree|
Interest code: CR
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Integrity — Job requires being honest and ethical.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Persistence — Job requires persistence in the face of obstacles.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Wages & Employment Trends
|Median wages (2014)||$18.07 hourly, $37,580 annual|
|Employment (2012)||40,000 employees|
|Projected growth (2012-2022)||Decline (-3% or lower)|
|Projected job openings (2012-2022)||10,100|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.