Summary Report for:
43-9051.00 - Mail Clerks and Mail Machine Operators, Except Postal Service
Prepare incoming and outgoing mail for distribution. Use hand or mail handling machines to time stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.
Sample of reported job titles: Insert Operator, Inserter Operator, Mail Clerk, Mail Machine Operator, Mail Reader, Mail Sorter, Mailroom Supervisor
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings
- Seal or open envelopes, by hand or by using machines.
- Affix postage to packages or letters by hand, or stamp materials, using postage meters.
- Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
- Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
- Clear jams in sortation equipment.
- Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
- Weigh packages or letters to determine postage needed, using weighing scales and rate charts.
- Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.
- Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
- Wrap packages or bundles by hand, or by using tying machines.
- Fold letters or circulars and insert them in envelopes.
- Remove from machines printed materials such as labeled articles, postmarked envelopes or tape, and folded sheets.
- Add ink, fill paste reservoirs, and change machine ribbons when necessary.
- Start machines that automatically feed plates, stencils, or tapes through mechanisms, and observe machine operations to detect any malfunctions.
- Read production orders to determine types and sizes of items scheduled for printing and mailing.
- Mail merchandise samples or promotional literature in response to requests.
- Inspect mail machine output for defects and determine how to eliminate causes of any defects.
- Remove containers of sorted mail or parcels and transfer them to designated areas according to established procedures.
- Contact delivery or courier services to arrange delivery of letters and parcels.
- Insert material for printing or addressing into loading racks on machines, select type or die sizes, and position plates, stencils, or tapes in machine magazines.
- Stamp dates and times of receipt of incoming mail.
- Operate computer-controlled keyboards or voice recognition equipment to direct items according to established routing schemes.
- Adjust guides, rollers, loose card inserters, weighing machines, and tying arms, using rules and hand tools.
- Accept and check containers of mail or parcels from large volume mailers, couriers, and contractors.
- Release packages or letters to customers upon presentation of written notices or other identification.
- Answer inquiries regarding shipping or mailing policies.
- Use equipment such as forklifts and automated "trains" to move containers of mail.
Tools & Technology
Tools used in this occupation:
- Addressing machines — Mail addressing machines
- Automated storage or retrieval systems — Automated filing systems
- Automatic postal or mailing machine — Electronic mailing machines; Mail handling machines; Mail processing machines
- Carts — Mail carts
- Cash registers — Electronic cash registers
- Desktop calculator — 10-key calculators
- Digital duplicators — Digital duplicating machines
- Dollies — Warehouse dollies
- Franking or postage machines — Postage marking machines; Postage meters
- Hand trucks or accessories — Hand trucks
- Inkjet printers — Computer inkjet printers
- Laminators — Lamination machines
- Laser fax machine — Laser facsimile machines
- Letter folders — Letter folding machines
- Mail opening machines — Automatic envelope opening machines
- Mail sealing machines — Automatic envelope sealing machines
- Microfiche or microfilm viewers — Microfilm viewing equipment
- Non metallic baskets — Mail sorting trays
- Non metallic bins — Mail bins
- Personal computers
- Photocopiers — Copy machines
- Postal scales — Mail scales
- Scanners — Computer data input scanners
- Sorters — Mail sorting equipment
- Special purpose telephones — Multiline telephone systems
- Time stamping machines — Date stampers
- Tugger — Motorized tuggers
- Two way radios — Mobile radios
- Tying machines — Package tying machines
Technology used in this occupation:
- Accounting software — Financial accounting software
- Data base user interface and query software — Microsoft Access; Recordkeeping software
- Electronic mail software — Email software; Microsoft Outlook
- Internet browser software — Web browser software
- Mailing and shipping software — Postal Explorer *
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
* Software developed by a government agency and/or distributed as freeware or shareware.
No knowledge met the minimum score.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Detailed Work Activities
- Collect deposits, payments or fees.
- Read work orders to determine material or setup requirements.
- Operate vehicles or material-moving equipment.
- Monitor equipment operation to ensure proper functioning.
- Obtain written authorization to perform activities.
- Sort mail.
- Explain regulations, policies, or procedures.
- Sell products or services.
- Operate office equipment.
- Operate computers or computerized equipment.
- Route mail to correct destinations.
- Send information, materials or documentation.
- Weigh parcels to determine shipping costs.
- Attach identification information to products, items or containers.
- Prepare outgoing mail.
- Package objects for shipping.
- Verify shipping documentation.
- Maintain office equipment in proper operating condition.
- Unload materials or equipment.
- Adjust office equipment to ensure proper operation.
- Coordinate shipping activities with external parties.
- Analyze shipping information to make routing decisions.
- Receive shipments.
- Inspect items for damage or defects.
- Indoors, Environmentally Controlled — 79% responded “Every day.”
- Face-to-Face Discussions — 70% responded “Every day.”
- Time Pressure — 47% responded “Every day.”
- Contact With Others — 43% responded “Constant contact with others.”
- Spend Time Making Repetitive Motions — 46% responded “Continually or almost continually.”
- Importance of Being Exact or Accurate — 35% responded “Important.”
- Spend Time Standing — 38% responded “Continually or almost continually.”
- Telephone — 54% responded “Every day.”
- Work With Work Group or Team — 43% responded “Important.”
- Importance of Repeating Same Tasks — 32% responded “Important.”
- Duration of Typical Work Week — 77% responded “40 hours.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 40% responded “Continually or almost continually.”
- Structured versus Unstructured Work — 43% responded “Some freedom.”
- Coordinate or Lead Others — 50% responded “Important.”
- Freedom to Make Decisions — 37% responded “Some freedom.”
- Pace Determined by Speed of Equipment — 33% responded “Important.”
- Physical Proximity — 45% responded “Slightly close (e.g., shared office).”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to < 6.0)|
Percentage of Respondents
|Education Level Required|
|55||Less than high school diploma|
|37||High school diploma or equivalent|
|7||Some college, no degree|
Interest code: CR
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Integrity — Job requires being honest and ethical.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Wages & Employment Trends
|Median wages (2014)||$13.41 hourly, $27,890 annual|
|Employment (2012)||109,000 employees|
|Projected growth (2012-2022)||Decline (-3% or lower)|
|Projected job openings (2012-2022)||24,900|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.