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Summary Report for:
43-9061.00 - Office Clerks, General

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Sample of reported job titles: Administration Assistant, Administrative Assistant, Clerk, Customer Service Representative, Office Assistant, Office Clerk, Office Coordinator, Office Manager, Receptionist, Secretary

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. See more occupations related to this task.
  • Answer telephones, direct calls, and take messages. See more occupations related to this task.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. See more occupations related to this task.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. See more occupations related to this task.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. See more occupations related to this task.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities. See more occupations related to this task.
  • Compute, record, and proofread data and other information, such as records or reports. See more occupations related to this task.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. See more occupations related to this task.
  • Complete work schedules, manage calendars, and arrange appointments. See more occupations related to this task.
  • Review files, records, and other documents to obtain information to respond to requests. See more occupations related to this task.
  • Deliver messages and run errands. See more occupations related to this task.
  • Inventory and order materials, supplies, and services. See more occupations related to this task.
  • Troubleshoot problems involving office equipment, such as computer hardware and software. See more occupations related to this task.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions. See more occupations related to this task.
  • Complete and mail bills, contracts, policies, invoices, or checks. See more occupations related to this task.
  • Process and prepare documents, such as business or government forms and expense reports. See more occupations related to this task.
  • Monitor and direct the work of lower-level clerks. See more occupations related to this task.
  • Make travel arrangements for office personnel. See more occupations related to this task.
  • Train other staff members to perform work activities, such as using computer applications. See more occupations related to this task.
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes. See more occupations related to this task.
  • Count, weight, measure, or organize materials. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Desktop calculator — 10-key calculators See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Dictation machines — Dictation equipment See more occupations related to this tool.
  • Digital duplicators — Digital duplicating machines See more occupations related to this tool.
  • Franking or postage machines — Postage machines See more occupations related to this tool.
  • Laser fax machine — Laser facsimile machines See more occupations related to this tool.
  • Laser printers — Computer laser printers See more occupations related to this tool.
  • Letter folders — Letter folding machines See more occupations related to this tool.
  • Mainframe console or dumb terminals — Computer terminals See more occupations related to this tool.
  • Notebook computers — Laptop computers See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Photocopiers — Photocopying equipment See more occupations related to this tool.
  • Premise branch exchange PBX systems — Switchboards See more occupations related to this tool.
  • Scanners — Data input scanners See more occupations related to this tool.
  • Special purpose telephones — Multi-line telephone systems See more occupations related to this tool.
  • Typewriters — Electric typewriters See more occupations related to this tool.
  • Voice mail systems See more occupations related to this tool.

Technology used in this occupation:

  • Accounting software — Billing software; Bookkeeping software; Intuit QuickBooks software; Sage Peachtree software See more occupations related to this technology.
  • Calendar and scheduling software — Appointment scheduling software See more occupations related to this technology.
  • Customer relationship management CRM software — Salesforce software See more occupations related to this technology.
  • Data base user interface and query software — Alpha Software Alpha Five; Microsoft Access; Propertyware; St. Paul Travelers e-CARMA (see all 6 examples) See more occupations related to this technology.
  • Document management software — Filing system software; Records management software; Transcription system software See more occupations related to this technology.
  • Electronic mail software — Email software See more occupations related to this technology.
  • Enterprise application integration software — Electronic Data Interchange EDI systems See more occupations related to this technology.
  • Internet browser software — Web browser software See more occupations related to this technology.
  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Operating system software — Microsoft Windows See more occupations related to this technology.
  • Project management software — Mavenlink See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Word processing software — Google Docs *; Microsoft Word See more occupations related to this technology.

* Software developed by a government agency and/or distributed as freeware or shareware.

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Knowledge

  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. See more occupations related to this knowledge.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.

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Work Activities

  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used. See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. See more occupations related to this activity.

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Detailed Work Activities

  • Execute sales or other financial transactions. See more occupations related to this activity.
  • Collect deposits, payments or fees. See more occupations related to this activity.
  • Prepare cash for deposit or disbursement. See more occupations related to this activity.
  • Proofread documents, records, or other files to ensure accuracy. See more occupations related to this activity.
  • Answer telephones to direct calls or provide information. See more occupations related to this activity.
  • Schedule appointments. See more occupations related to this activity.
  • Compile data or documentation. See more occupations related to this activity.
  • Search files, databases or reference materials to obtain needed information. See more occupations related to this activity.
  • Sort mail. See more occupations related to this activity.
  • Operate office equipment. See more occupations related to this activity.
  • Make travel, accommodations, or entertainment arrangements for others. See more occupations related to this activity.
  • Record information from meetings or other formal proceedings. See more occupations related to this activity.
  • Send information, materials or documentation. See more occupations related to this activity.
  • Confer with coworkers to coordinate work activities. See more occupations related to this activity.
  • Respond to customer problems or complaints. See more occupations related to this activity.
  • Prepare documentation for contracts, transactions, or regulatory compliance. See more occupations related to this activity.
  • File documents or records. See more occupations related to this activity.
  • Check data for recording errors. See more occupations related to this activity.
  • Prepare employee work schedules. See more occupations related to this activity.
  • Supervise clerical or administrative personnel. See more occupations related to this activity.
  • Train personnel. See more occupations related to this activity.
  • Distribute incoming mail. See more occupations related to this activity.
  • Provide information to coworkers. See more occupations related to this activity.
  • Maintain inventory records. See more occupations related to this activity.
  • Maintain office equipment in proper operating condition. See more occupations related to this activity.
  • Transcribe spoken or written information. See more occupations related to this activity.
  • Monitor inventories of products or materials. See more occupations related to this activity.

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Work Context

  • Electronic Mail — 89% responded “Every day.” See more occupations related to this work context.
  • Telephone — 92% responded “Every day.” See more occupations related to this work context.
  • Contact With Others — 86% responded “Constant contact with others.” See more occupations related to this work context.
  • Spend Time Sitting — 64% responded “Continually or almost continually.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 59% responded “A lot of freedom.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 55% responded “Extremely important.” See more occupations related to this work context.
  • Work With Work Group or Team — 65% responded “Extremely important.” See more occupations related to this work context.
  • Face-to-Face Discussions — 73% responded “Every day.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 53% responded “Very important.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 79% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 45% responded “A lot of freedom.” See more occupations related to this work context.
  • Time Pressure — 47% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Coordinate or Lead Others — 26% responded “Important.” See more occupations related to this work context.
  • Letters and Memos — 52% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Duration of Typical Work Week — 52% responded “40 hours.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 55% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Physical Proximity — 48% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Frequency of Decision Making — 40% responded “Every day.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 44% responded “Moderate results.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 46% responded “More than half the time.” See more occupations related to this work context.
  • Consequence of Error — 32% responded “Fairly serious.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 45% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Deal With External Customers — 25% responded “Extremely important.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
52   High school diploma or equivalent Help
34   Bachelor's degree
7   Some college, no degree

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Credentials

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Interests

Interest code: CER

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.

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Work Values

  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $13.78 hourly, $28,670 annual
State wages Local Salary Info
 
Employment (2012) 2,984,000 employees
Projected growth (2012-2022) Slower than average (3% to 7%) Slower than average (3% to 7%)
Projected job openings (2012-2022) 810,900
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • General Office Clerks external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.

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