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Details Report for:
43-9061.00 - Office Clerks, General

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Sample of reported job titles: Administration Assistant, Administrative Assistant, Clerk, Office Manager, Receptionist, Secretary, Office Assistant, Office Clerk, Customer Service Representative, Office Coordinator

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks   Save Table (XLS/CSV)


Importance
Category Task
85   Core Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
84   Core Answer telephones, direct calls, and take messages.
80   Core Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
78   Core Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
76   Core Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
75   Core Compile, copy, sort, and file records of office activities, business transactions, and other activities.
71   Core Compute, record, and proofread data and other information, such as records or reports.
70   Core Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
69   Core Complete work schedules, manage calendars, and arrange appointments.
66   Core Review files, records, and other documents to obtain information to respond to requests.
64   Core Deliver messages and run errands.
64   Core Inventory and order materials, supplies, and services.
56   Core Troubleshoot problems involving office equipment, such as computer hardware and software.
78   Supplemental Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
78   Supplemental Complete and mail bills, contracts, policies, invoices, or checks.
75   Supplemental Process and prepare documents, such as business or government forms and expense reports.
69   Supplemental Monitor and direct the work of lower-level clerks.
66   Supplemental Make travel arrangements for office personnel.
62   Supplemental Train other staff members to perform work activities, such as using computer applications.
61   Supplemental Prepare meeting agendas, attend meetings, and record and transcribe minutes.
52   Supplemental Count, weight, measure, or organize materials.

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Tools & Technology   Save Table (XLS/CSV)

Tools used in this occupation:

Desktop calculator — 10-key calculators
Digital duplicators — Digital duplicating machines
Franking or postage machines — Postage machines
Laser printers — Computer laser printers
Mainframe console or dumb terminals — Computer terminals
Notebook computers — Laptop computers
Photocopiers — Photocopying equipment
Premise branch exchange PBX systems — Switchboards
Scanners — Data input scanners
Typewriters — Electric typewriters

Technology used in this occupation:

Accounting software — Billing software; Bookkeeping software; Intuit QuickBooks software; Sage Peachtree software
Customer relationship management CRM software — Salesforce software
Data base user interface and query software — Alpha Software Alpha Five; Microsoft Access; Propertyware; St. Paul Travelers e-CARMA (see all 6 examples)
Document management software — Filing system software; Records management software; Transcription system software
Electronic mail software — Email software
Enterprise application integration software — Electronic Data Interchange EDI systems
Office suite software — Google Docs *; Microsoft Office software
Operating system software — Microsoft Windows
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word

* Software developed by a government agency and/or distributed as freeware or shareware.

See all 30 T2 categories

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Knowledge   Save Table (XLS/CSV)


Importance
Knowledge
88   Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
76   Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
69   English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
49   Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
48   Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
40   Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
39   Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
37   Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
35   Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
32   Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
26   Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
22   Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
20   Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
19   Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
18   Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
18   Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
17   Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
15   Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
13   Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
13   Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
11   Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
  Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
  History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
  Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
  Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
  Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
  Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
  Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
  Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.

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Skills   Save Table (XLS/CSV)


Importance
Skill
66   Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
66   Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
66   Speaking — Talking to others to convey information effectively.
56   Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
56   Time Management — Managing one's own time and the time of others.
56   Writing — Communicating effectively in writing as appropriate for the needs of the audience.
53   Service Orientation — Actively looking for ways to help people.
50   Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
47   Coordination — Adjusting actions in relation to others' actions.
47   Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
44   Instructing — Teaching others how to do something.
44   Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
41   Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
41   Negotiation — Bringing others together and trying to reconcile differences.
41   Persuasion — Persuading others to change their minds or behavior.
38   Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
35   Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
35   Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
35   Mathematics — Using mathematics to solve problems.
31   Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
28   Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
25   Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
22   Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
22   Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
10   Operation and Control — Controlling operations of equipment or systems.
10   Programming — Writing computer programs for various purposes.
10   Technology Design — Generating or adapting equipment and technology to serve user needs.
  Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
  Equipment Selection — Determining the kind of tools and equipment needed to do a job.
  Operations Analysis — Analyzing needs and product requirements to create a design.
  Troubleshooting — Determining causes of operating errors and deciding what to do about it.
 Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
 Installation — Installing equipment, machines, wiring, or programs to meet specifications.
 Repairing — Repairing machines or systems using the needed tools.
 Science — Using scientific rules and methods to solve problems.

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Abilities   Save Table (XLS/CSV)


Importance
Ability
69   Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
69   Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
66   Speech Clarity — The ability to speak clearly so others can understand you.
66   Written Comprehension — The ability to read and understand information and ideas presented in writing.
63   Speech Recognition — The ability to identify and understand the speech of another person.
63   Written Expression — The ability to communicate information and ideas in writing so others will understand.
60   Near Vision — The ability to see details at close range (within a few feet of the observer).
53   Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
53   Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
53   Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
53   Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
50   Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
50   Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
47   Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
44   Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
44   Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
41   Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
41   Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
41   Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
38   Far Vision — The ability to see details at a distance.
38   Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
35   Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
35   Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
35   Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
31   Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
31   Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
31   Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
28   Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
28   Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
28   Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
25   Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
25   Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
22   Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
10   Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
  Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
  Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
  Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
  Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
  Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
  Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
  Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
  Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
  Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
  Speed of Limb Movement — The ability to quickly move the arms and legs.
  Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
 Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
 Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
 Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
 Night Vision — The ability to see under low light conditions.
 Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
 Sound Localization — The ability to tell the direction from which a sound originated.
 Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.

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Work Activities   Save Table (XLS/CSV)


Importance
Work Activity
87   Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
85   Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Confer with coworkers to coordinate work activities.
  • Provide information to coworkers.
79   Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Maintain inventory records.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Record information from meetings or other formal proceedings.
  • Transcribe spoken or written information.
72   Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Execute sales or other financial transactions.
  • File documents or records.
  • Send information, materials or documentation.
70   Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Search files, databases or reference materials to obtain needed information.
69   Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Answer telephones to direct calls or provide information.
68   Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Check data for recording errors.
  • Compile data or documentation.
  • Prepare cash for deposit or disbursement.
  • Sort mail.
67   Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
64   Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
59   Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Respond to customer problems or complaints.
57   Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
56   Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
  • Proofread documents, records, or other files to ensure accuracy.
55   Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
53   Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Make travel, accommodations, or entertainment arrangements for others.
47   Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
47   Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
  • Schedule appointments.
45   Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
44   Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
  • Collect deposits, payments or fees.
  • Distribute incoming mail.
  • Monitor inventories of products or materials.
43   Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
43   Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
39   Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
39   Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
37   Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
36   Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
  • Operate office equipment.
35   Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
34   Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
34   Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Train personnel.
33   Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
31   Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
28   Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
26   Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
23   Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Prepare employee work schedules.
  • Supervise clerical or administrative personnel.
23   Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
22   Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
19   Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
17   Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
16   Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
16   Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
16   Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
  • Maintain office equipment in proper operating condition.
16   Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
  Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

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Work Context   Save Table (XLS/CSV)


Context
Work Context
95   Electronic Mail — How often do you use electronic mail in this job?
95   Telephone — How often do you have telephone conversations in this job?
92   Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
88   Spend Time Sitting — How much does this job require sitting?
88   Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
87   Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
87   Work With Work Group or Team — How important is it to work with others in a group or team in this job?
86   Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
85   Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
80   Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
77   Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
72   Time Pressure — How often does this job require the worker to meet strict deadlines?
71   Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?
70   Letters and Memos — How often does the job require written letters and memos?
65   Duration of Typical Work Week — Number of hours typically worked in one week.
62   Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
62   Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
59   Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
59   Impact of Decisions on Co-workers or Company Results — How do the decisions an employee makes impact the results of co-workers, clients or the company?
58   Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?
54   Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?
53   Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?
50   Deal With External Customers — How important is it to work with external customers or the public in this job?
46   Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?
39   Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?
37   Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
33   Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?
32   Degree of Automation — How automated is the job?
32   Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?
27   Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?
27   Spend Time Standing — How much does this job require standing?
26   In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?
26   Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?
21   Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?
20   Public Speaking — How often do you have to perform public speaking in this job?
19   Spend Time Walking and Running — How much does this job require walking and running?
18   Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?
18   Exposed to Disease or Infections — How often does this job require exposure to disease/infections?
16   Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?
15   Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?
14   Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?
14   Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?
14   Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?
13   Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?
10   Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?
  Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)
  Exposed to High Places — How often does this job require exposure to high places?
  Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?
  Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
  Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?
  Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?
  Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?
  Exposed to Radiation — How often does this job require exposure to radiation?
  Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?
 Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?
 In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?
 Work Schedules — How regular are the work schedules for this job?

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Job Zone   Save Table (XLS/CSV)

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

There is 1 recognized apprenticeable specialty associated with this occupation:
Health Unit Coordinator

To learn about specific apprenticeship opportunities, please consult the U.S. Department of Labor State Apprenticeship Information external site website.

For general information about apprenticeships, training, and partnerships with business, visit the U.S. Department of Labor Office of Apprenticeship external site website.

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Education


Percentage of Respondents
Education Level Required
52   High school diploma or equivalent Help
34   Bachelor's degree
  Some college, no degree

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Interests   Save Table (XLS/CSV)


Occupational Interest
Interest
100   Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
56   Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
45   Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
45   Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
11   Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
 Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

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Work Styles   Save Table (XLS/CSV)


Importance
Work Style
92   Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
91   Integrity — Job requires being honest and ethical.
89   Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
88   Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
87   Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
80   Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
79   Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
78   Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
74   Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
74   Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
64   Initiative — Job requires a willingness to take on responsibilities and challenges.
63   Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
60   Persistence — Job requires persistence in the face of obstacles.
59   Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
57   Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
52   Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

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Work Values   Save Table (XLS/CSV)


Extent
Work Value
78   Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
56   Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
28   Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
25   Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
22   Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
22   Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

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Related Occupations   Save Table (XLS/CSV)

29-2071.00 Medical Records and Health Information Technicians Bright Outlook
43-2011.00 Switchboard Operators, Including Answering Service
43-3011.00 Bill and Account Collectors Bright Outlook
43-3051.00 Payroll and Timekeeping Clerks
43-4031.03 License Clerks
43-4171.00 Receptionists and Information Clerks   Bright Outlook Bright Outlook  
43-6013.00 Medical Secretaries Bright Outlook
43-6014.00 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Bright Outlook
43-9022.00 Word Processors and Typists
43-9041.01 Insurance Claims Clerks

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Wages & Employment Trends

National

Median wages (2012) $13.21 hourly, $27,470 annual
Employment (2012) 2,984,000 employees
Projected growth (2012-2022) Slower than average (3% to 7%) Slower than average (3% to 7%)
Projected job openings (2012-2022) 810,900
Top industries (2012)
Educational Services (12% employed in this sector)

State & National

          CareerOneStop

Source: Bureau of Labor Statistics 2012 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

Find Jobs
for Office Clerks, General

          mySkills myFuture

State & National Job Banks

          CareerOneStop

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • General Office Clerks external site. Bureau of Labor Statistics, U.S. Department of Labor. Occupational Outlook Handbook, 2014-15 Edition.

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