43-9061.00 - Office Clerks, General

Updated 2018

Details Report for:
43-9061.00 - Office Clerks, General

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Sample of reported job titles: Administration Assistant, Administrative Assistant, Clerk, Customer Service Representative, Office Assistant, Office Clerk, Office Coordinator, Office Manager, Receptionist, Secretary

View report: Summary Details Custom

Tasks Save Table (XLS/CSV)

Importance	Category	Task
85	Core	Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
84	Core	Answer telephones, direct calls, and take messages.
80	Core	Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
78	Core	Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
76	Core	Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
75	Core	Compile, copy, sort, and file records of office activities, business transactions, and other activities.
71	Core	Compute, record, and proofread data and other information, such as records or reports.
70	Core	Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
69	Core	Complete work schedules, manage calendars, and arrange appointments.
66	Core	Review files, records, and other documents to obtain information to respond to requests.
64	Core	Deliver messages and run errands.
64	Core	Inventory and order materials, supplies, and services.
56	Core	Troubleshoot problems involving office equipment, such as computer hardware and software.
78	Supplemental	Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
78	Supplemental	Complete and mail bills, contracts, policies, invoices, or checks.
75	Supplemental	Process and prepare documents, such as business or government forms and expense reports.
69	Supplemental	Monitor and direct the work of lower-level clerks.
66	Supplemental	Make travel arrangements for office personnel.
62	Supplemental	Train other staff members to perform work activities, such as using computer applications.
61	Supplemental	Prepare meeting agendas, attend meetings, and record and transcribe minutes.
52	Supplemental	Count, weigh, measure, or organize materials.

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Technology Skills Save Table (XLS/CSV)

Accounting software — Billing software; Bookkeeping software; Intuit QuickBooks ; Sage 50 Accounting
Calendar and scheduling software — Appointment scheduling software
Customer relationship management CRM software — Blackbaud The Raiser's Edge ; Salesforce.com Salesforce CRM
Data base user interface and query software — Data entry software ; FileMaker Pro ; Microsoft Access ; St. Paul Travelers e-CARMA (see all 9 examples)
Desktop publishing software — Adobe Systems Adobe InDesign ; Microsoft Publisher
Document management software — Adobe Systems Adobe Acrobat ; Filing system software; Records management software; Transcription system software
Electronic mail software — IBM Notes ; Microsoft Outlook
Enterprise application integration software — Electronic Data Interchange EDI systems
Enterprise resource planning ERP software — Oracle JD Edwards EnterpriseOne ; Oracle PeopleSoft ; Oracle PeopleSoft Financials ; SAP
Human resources software — ADP Workforce Now
Information retrieval or search software — LexisNexis
Internet browser software — Web browser software
Medical software — Medical condition coding software ; Medical procedure coding software ; MEDITECH software
Office suite software — Microsoft Office
Operating system software — Microsoft Windows
Presentation software — Microsoft PowerPoint
Project management software — Mavenlink
Spreadsheet software — Microsoft Excel
Web page creation and editing software — Facebook
Word processing software — Google Docs; Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

Tools Used Save Table (XLS/CSV)

Desktop calculator — 10-key calculators
Desktop computers
Dictation machines — Dictation equipment
Digital duplicators — Digital duplicating machines
Franking or postage machines — Postage machines
Laser fax machine — Laser facsimile machines
Laser printers — Computer laser printers
Letter folders — Letter folding machines
Mainframe console or dumb terminals — Computer terminals
Notebook computers — Laptop computers
Personal computers
Photocopiers — Photocopying equipment
Premise branch exchange PBX systems — Switchboards
Scanners — Data input scanners
Special purpose telephones — Multi-line telephone systems
Typewriters — Electric typewriters
Voice mail systems

Knowledge Save Table (XLS/CSV)

Importance		Knowledge
88		Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
76		Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
69		English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
49		Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
48		Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
40		Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
39		Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
37		Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
35		Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
32		Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
26		Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
22		Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
20		Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
19		Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
18		Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
18		Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
17		Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
15		Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
13		Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
13		Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
11		Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
6		Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
5		Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
5		Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
4		Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
3		Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
3		History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
2		Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
1		Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
1		Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
1		Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
1		Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
1		Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.

Skills Save Table (XLS/CSV)

Importance		Skill
66		Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
66		Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
66		Speaking — Talking to others to convey information effectively.
56		Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
56		Time Management — Managing one's own time and the time of others.
56		Writing — Communicating effectively in writing as appropriate for the needs of the audience.
53		Service Orientation — Actively looking for ways to help people.
50		Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
47		Coordination — Adjusting actions in relation to others' actions.
47		Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
44		Instructing — Teaching others how to do something.
44		Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
41		Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
41		Negotiation — Bringing others together and trying to reconcile differences.
41		Persuasion — Persuading others to change their minds or behavior.
38		Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
35		Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
35		Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
35		Mathematics — Using mathematics to solve problems.
31		Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
28		Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
25		Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
22		Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
22		Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
10		Operation and Control — Controlling operations of equipment or systems.
10		Programming — Writing computer programs for various purposes.
10		Technology Design — Generating or adapting equipment and technology to serve user needs.
6		Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
3		Equipment Selection — Determining the kind of tools and equipment needed to do a job.
3		Operations Analysis — Analyzing needs and product requirements to create a design.
3		Troubleshooting — Determining causes of operating errors and deciding what to do about it.
0		Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
0		Installation — Installing equipment, machines, wiring, or programs to meet specifications.
0		Repairing — Repairing machines or systems using the needed tools.
0		Science — Using scientific rules and methods to solve problems.

Abilities Save Table (XLS/CSV)

Importance		Ability
69		Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
69		Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
66		Speech Clarity — The ability to speak clearly so others can understand you.
66		Written Comprehension — The ability to read and understand information and ideas presented in writing.
63		Speech Recognition — The ability to identify and understand the speech of another person.
63		Written Expression — The ability to communicate information and ideas in writing so others will understand.
60		Near Vision — The ability to see details at close range (within a few feet of the observer).
53		Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
53		Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
53		Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
53		Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
50		Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
50		Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
47		Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
44		Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
44		Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
41		Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
41		Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
41		Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
38		Far Vision — The ability to see details at a distance.
38		Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
35		Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
35		Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
35		Memorization — The ability to remember information such as words, numbers, pictures, and procedures.
31		Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
31		Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
31		Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.
28		Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
28		Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
28		Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
25		Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
25		Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
22		Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
10		Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
6		Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
6		Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
3		Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
3		Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.
3		Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
3		Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
3		Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
3		Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
3		Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
3		Speed of Limb Movement — The ability to quickly move the arms and legs.
3		Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
0		Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
0		Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
0		Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
0		Night Vision — The ability to see under low light conditions.
0		Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
0		Sound Localization — The ability to tell the direction from which a sound originated.
0		Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.

Work Activities Save Table (XLS/CSV)

Importance		Work Activity
87		Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
85		Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
79		Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
72		Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
70		Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
69		Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
68		Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
67		Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
64		Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
59		Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
57		Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
56		Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
55		Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
53		Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
47		Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
47		Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
45		Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
44		Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
43		Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
43		Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
39		Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
39		Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
37		Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
36		Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
35		Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
34		Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
34		Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
33		Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
31		Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
28		Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
26		Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
23		Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
23		Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
22		Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
19		Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
17		Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
16		Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
16		Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
16		Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
16		Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
5		Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.

Detailed Work Activities Save Table (XLS/CSV)

Operate office equipment.
Answer telephones to direct calls or provide information.
Maintain inventory records.
Confer with coworkers to coordinate work activities.
Respond to customer problems or complaints.
Collect deposits, payments or fees.
Execute sales or other financial transactions.
Prepare cash for deposit or disbursement.
Send information, materials or documentation.
Distribute incoming mail.
Sort mail.
Compile data or documentation.
File documents or records.
Prepare documentation for contracts, transactions, or regulatory compliance.
Proofread documents, records, or other files to ensure accuracy.
Check data for recording errors.
Prepare employee work schedules.
Schedule appointments.
Supervise clerical or administrative personnel.
Search files, databases or reference materials to obtain needed information.
Make travel, accommodations, or entertainment arrangements for others.
Monitor inventories of products or materials.
Provide information to coworkers.
Train personnel.
Record information from meetings or other formal proceedings.
Transcribe spoken or written information.
Maintain office equipment in proper operating condition.

Find occupations related to multiple detailed work activities

Work Context Save Table (XLS/CSV)

Work Context

Percentage of Top Responses

Electronic Mail — How often do you use electronic mail in this job?


89	Every day

Telephone — How often do you have telephone conversations in this job?


92	Every day

Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?


86	Constant contact with others

Spend Time Sitting — How much does this job require sitting?


64	Continually or almost continually
24	More than half the time
12	About half the time

Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?


59	A lot of freedom
35	Some freedom

Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?


55	Extremely important
40	Very important

Work With Work Group or Team — How important is it to work with others in a group or team in this job?


65	Extremely important
19	Very important
15	Important

Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?


73	Every day
12	Once a year or more but not every month

Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?


44	Extremely important
53	Very important

Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?


79	Every day
17	Never

Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?


45	A lot of freedom
35	Some freedom

Time Pressure — How often does this job require the worker to meet strict deadlines?


23	Every day
47	Once a week or more but not every day
24	Once a month or more but not every week

Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?


23	Very important
26	Important

Letters and Memos — How often does the job require written letters and memos?


24	Every day
52	Once a week or more but not every day
16	Once a year or more but not every month

Duration of Typical Work Week — Number of hours typically worked in one week.


52	40 hours

Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?


55	Once a week or more but not every day
17	Once a month or more but not every week
12	Once a year or more but not every month

Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?


48	Moderately close (at arm's length)
29	Slightly close (e.g., shared office)
15	I work with others but not closely (e.g., private office)

Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?


40	Every day
12	Once a month or more but not every week

Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?


37	Important results
44	Moderate results

Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?


14	Continually or almost continually
46	More than half the time
22	Less than half the time
11	Never

Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?


17	Serious
32	Fairly serious
14	Not serious at all

Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?


45	Once a week or more but not every day
17	Once a month or more but not every week
18	Once a year or more but not every month
14	Never

Deal With External Customers — How important is it to work with external customers or the public in this job?


25	Extremely important
24	Very important
17	Fairly important

Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?


18	Very high responsibility
27	Moderate responsibility
43	Limited responsibility

Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?


17	Continually or almost continually
22	More than half the time
17	Less than half the time
41	Never

Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?


18	Every day
32	Never

Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?


12	High responsibility
18	Moderate responsibility
26	No responsibility

Degree of Automation — How automated is the job?


30	Moderately automated
23	Not at all automated

Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?


36	Moderately competitive
22	Not at all competitive

Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?


14	About half the time
60	Less than half the time
20	Never

Spend Time Standing — How much does this job require standing?


88	Less than half the time

In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?


15	Once a year or more but not every month
53	Never

Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?

Public Speaking — How often do you have to perform public speaking in this job?


13	Once a year or more but not every month
55	Never

Spend Time Walking and Running — How much does this job require walking and running?


61	Less than half the time

Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?


24	Once a year or more but not every month
62	Never

Exposed to Disease or Infections — How often does this job require exposure to disease/infections?


73	Never

Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?


43	Once a year or more but not every month
49	Never

Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?

Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?


57	Never

Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?

Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?


45	Less than half the time
51	Never

Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?


46	Once a year or more but not every month
53	Never

Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?

Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)


12	Fairly important
80	Not important at all

Exposed to High Places — How often does this job require exposure to high places?

Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?

Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?


89	Never

Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?


94	Never

Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?


13	Less than half the time
87	Never

Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?


98	Never

Exposed to Radiation — How often does this job require exposure to radiation?


99	Never

Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?


99	Never

Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?


100	Never

In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?


100	Never

Work Schedules — How regular are the work schedules for this job?


100	Regular (established routine, set schedule)

Job Zone Save Table (XLS/CSV)

Title	Job Zone Two: Some Preparation Needed
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, forest firefighters, customer service representatives, security guards, upholsterers, and tellers.
SVP Range	(4.0 to < 6.0)

Education

Percentage of Respondents	Education Level Required
52	High school diploma or equivalent
34	Bachelor's degree
7	Some college, no degree

Credentials

Interests Save Table (XLS/CSV)

Occupational Interest		Interest
100		Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
56		Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
45		Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
45		Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
11		Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
0		Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Work Styles Save Table (XLS/CSV)

Importance		Work Style
92		Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
91		Integrity — Job requires being honest and ethical.
89		Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
88		Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
87		Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
80		Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
79		Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
78		Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
74		Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
74		Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
64		Initiative — Job requires a willingness to take on responsibilities and challenges.
63		Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
60		Persistence — Job requires persistence in the face of obstacles.
59		Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
57		Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
52		Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

Work Values Save Table (XLS/CSV)

Extent		Work Value
78		Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
56		Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
28		Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
25		Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
22		Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
22		Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Related Occupations Save Table (XLS/CSV)

29-2071.00	Medical Records and Health Information Technicians
43-2011.00	Switchboard Operators, Including Answering Service
43-3011.00	Bill and Account Collectors
43-3051.00	Payroll and Timekeeping Clerks
43-4031.03	License Clerks
43-4171.00	Receptionists and Information Clerks Bright Outlook
43-6013.00	Medical Secretaries
43-6014.00	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
43-9022.00	Word Processors and Typists
43-9041.01	Insurance Claims Clerks

Wages & Employment Trends

Median wages (2017)	$15.14 hourly, $31,500 annual
State wages

Employment (2016)	3,118,000 employees
Projected growth (2016-2026)	Little or no change (-1% to 1%)
Projected job openings (2016-2026)	356,200
State trends

Top industries (2016)	Educational Services (12% employed in this sector) Health Care and Social Assistance (12%) (see all industries)

Source: Bureau of Labor Statistics 2017 wage data and 2016-2026 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2016-2026). "Projected job openings" represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.