Details Report for:
43-9061.00 - Office Clerks, General
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Sample of reported job titles: Administrative Clerk (Admin Clerk), Clerical Aide, Clerical Assistant, Clerk, General Clerk, Office Assistant, Office Clerk, Office Services Specialist, Office Support Assistant
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
Tasks Save Table (XLS/CSV)
![]() Importance |
Category | Task |
---|---|---|
89 ![]() ![]() |
Core | |
84 ![]() ![]() |
Core | |
82 ![]() ![]() |
Core | |
76 ![]() ![]() |
Core | |
75 ![]() ![]() |
Core | |
73 ![]() ![]() |
Core | |
73 ![]() ![]() |
Core | |
69 ![]() ![]() |
Core | |
68 ![]() ![]() |
Core | |
64 ![]() ![]() |
Core | |
63 ![]() ![]() |
Core | |
62 ![]() ![]() |
Core | |
79 ![]() ![]() |
Supplemental | |
78 ![]() ![]() |
Supplemental | |
71 ![]() ![]() |
Supplemental | |
67 ![]() ![]() |
Supplemental | |
65 ![]() ![]() |
Supplemental | |
57 ![]() ![]() |
Supplemental | |
56 ![]() ![]() |
Supplemental | |
50 ![]() ![]() |
Supplemental | |
49 ![]() ![]() |
Supplemental |
Technology Skills Save Table (XLS/CSV)
- Accounting software — Billing software; Bookkeeping software; Intuit QuickBooks
; Sage 50 Accounting
- Calendar and scheduling software — Appointment scheduling software
- Customer relationship management CRM software — Blackbaud The Raiser's Edge; Microsoft Dynamics
; Salesforce.com Salesforce CRM
- Data base user interface and query software — Data entry software
; FileMaker Pro; IBM Check Processing Control System CPSC; Microsoft Access
(see all 9 examples)
- Desktop publishing software — Adobe Systems Adobe InDesign
; Microsoft Publisher
- Document management software — Adobe Systems Adobe Acrobat
; Filing system software; Records management software; Transcription system software
- Electronic mail software — IBM Notes
; Microsoft Exchange Server
; Microsoft Outlook
- Enterprise application integration software — Electronic Data Interchange EDI systems
- Enterprise resource planning ERP software
— Oracle JD Edwards EnterpriseOne
; Oracle PeopleSoft
; Oracle PeopleSoft Financials; SAP
- Graphics or photo imaging software — SmugMug Flickr
- Human resources software — ADP Workforce Now
- Information retrieval or search software — LexisNexis
- Internet browser software — Web browser software
- Medical software — Medical condition coding software
; Medical procedure coding software; MEDITECH software
- Office suite software — Google Drive
; Microsoft Office
- Operating system software — Microsoft Windows
- Presentation software — Microsoft PowerPoint
- Project management software — Mavenlink; Microsoft Project
; Microsoft SharePoint
- Spreadsheet software — Microsoft Excel
- Web page creation and editing software — Facebook
; LinkedIn
; Social media sites
- Word processing software — Google Docs
; Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
Tools Used Save Table (XLS/CSV)
- Desktop calculator — 10-key calculators
- Desktop computers
- Dictation machines — Dictation equipment
- Digital duplicators — Digital duplicating machines
- Franking or postage machines — Postage machines
- Laser fax machine — Laser facsimile machines
- Laser printers — Computer laser printers
- Letter folders — Letter folding machines
- Mainframe console or dumb terminals — Computer terminals
- Notebook computers — Laptop computers
- Personal computers
- Photocopiers — Photocopying equipment
- Premise branch exchange PBX systems — Switchboards
- Scanners — Data input scanners
- Special purpose telephones — Multi-line telephone systems
- Typewriters — Electric typewriters
- Voice mail systems
Knowledge Save Table (XLS/CSV)
![]() Importance |
Knowledge |
|
---|---|---|
80 ![]() ![]() |
||
70 ![]() ![]() |
||
61 ![]() ![]() |
||
50 ![]() ![]() |
||
47 ![]() ![]() |
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43 ![]() ![]() |
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36 ![]() ![]() |
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36 ![]() ![]() |
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33 ![]() ![]() |
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33 ![]() ![]() |
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31 ![]() ![]() |
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27 ![]() ![]() |
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27 ![]() ![]() |
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26 ![]() ![]() |
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24 ![]() ![]() |
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20 ![]() ![]() |
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19 ![]() ![]() |
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17 ![]() ![]() |
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16 ![]() ![]() |
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15 ![]() ![]() |
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13 ![]() ![]() |
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12 ![]() ![]() |
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12 ![]() ![]() |
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11 ![]() ![]() |
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11 ![]() ![]() |
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9 ![]() ![]() |
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8 ![]() ![]() |
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8 ![]() ![]() |
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6 ![]() ![]() |
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5 ![]() ![]() |
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4 ![]() ![]() |
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4 ![]() ![]() |
||
1 ![]() ![]() |
Skills Save Table (XLS/CSV)
![]() Importance |
Skill |
|
---|---|---|
69 ![]() ![]() |
||
69 ![]() ![]() |
||
66 ![]() ![]() |
||
53 ![]() ![]() |
||
50 ![]() ![]() |
||
50 ![]() ![]() |
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50 ![]() ![]() |
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50 ![]() ![]() |
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50 ![]() ![]() |
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47 ![]() ![]() |
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44 ![]() ![]() |
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44 ![]() ![]() |
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44 ![]() ![]() |
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41 ![]() ![]() |
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41 ![]() ![]() |
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41 ![]() ![]() |
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28 ![]() ![]() |
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28 ![]() ![]() |
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28 ![]() ![]() |
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28 ![]() ![]() |
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25 ![]() ![]() |
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25 ![]() ![]() |
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22 ![]() ![]() |
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19 ![]() ![]() |
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16 ![]() ![]() |
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13 ![]() ![]() |
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10 ![]() ![]() |
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10 ![]() ![]() |
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6 ![]() ![]() |
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3 ![]() ![]() |
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0 ![]() |
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0 ![]() |
||
0 ![]() |
||
0 ![]() |
||
0 ![]() |
Abilities Save Table (XLS/CSV)
Work Activities Save Table (XLS/CSV)
![]() Importance |
Work Activity |
|
---|---|---|
81 ![]() ![]() |
||
76 ![]() ![]() |
||
72 ![]() ![]() |
||
68 ![]() ![]() |
||
64 ![]() ![]() |
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63 ![]() ![]() |
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63 ![]() ![]() |
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62 ![]() ![]() |
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61 ![]() ![]() |
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58 ![]() ![]() |
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56 ![]() ![]() |
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54 ![]() ![]() |
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52 ![]() ![]() |
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52 ![]() ![]() |
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51 ![]() ![]() |
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49 ![]() ![]() |
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47 ![]() ![]() |
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40 ![]() ![]() |
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40 ![]() ![]() |
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39 ![]() ![]() |
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38 ![]() ![]() |
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38 ![]() ![]() |
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38 ![]() ![]() |
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37 ![]() ![]() |
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36 ![]() ![]() |
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34 ![]() ![]() |
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33 ![]() ![]() |
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33 ![]() ![]() |
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31 ![]() ![]() |
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29 ![]() ![]() |
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28 ![]() ![]() |
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27 ![]() ![]() |
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27 ![]() ![]() |
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27 ![]() ![]() |
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25 ![]() ![]() |
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21 ![]() ![]() |
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17 ![]() ![]() |
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15 ![]() ![]() |
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14 ![]() ![]() |
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13 ![]() ![]() |
||
8 ![]() ![]() |
Detailed Work Activities Save Table (XLS/CSV)
- Operate office equipment.
- Answer telephones to direct calls or provide information.
- Confer with coworkers to coordinate work activities.
- Respond to customer problems or complaints.
- Collect deposits, payments or fees.
- Execute sales or other financial transactions.
- Prepare cash for deposit or disbursement.
- Send information, materials or documentation.
- Maintain inventory records.
- Compile data or documentation.
- File documents or records.
- Distribute incoming mail.
- Search files, databases or reference materials to obtain needed information.
- Sort mail.
- Prepare documentation for contracts, transactions, or regulatory compliance.
- Proofread documents, records, or other files to ensure accuracy.
- Check data for recording errors.
- Prepare employee work schedules.
- Schedule appointments.
- Supervise clerical or administrative personnel.
- Record information from meetings or other formal proceedings.
- Transcribe spoken or written information.
- Monitor inventories of products or materials.
- Provide information to coworkers.
- Train personnel.
- Make travel, accommodations, or entertainment arrangements for others.
- Maintain office equipment in proper operating condition.
Find occupations related to multiple detailed work activities
Work Context Save Table (XLS/CSV)
Job Zone Save Table (XLS/CSV)
Title | Job Zone Two: Some Preparation Needed |
Education | These occupations usually require a high school diploma. |
Related Experience | Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
Job Training | Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
Job Zone Examples | These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers. |
SVP Range | (4.0 to < 6.0) |
Education
Interests Save Table (XLS/CSV)
![]() Occupational Interest |
Interest |
|
---|---|---|
100 ![]() ![]() |
||
56 ![]() ![]() |
||
45 ![]() ![]() |
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. ![]() |
|
45 ![]() ![]() |
||
11 ![]() ![]() |
||
0 ![]() |
Work Styles Save Table (XLS/CSV)
![]() Importance |
Work Style |
|
---|---|---|
91 ![]() ![]() |
||
86 ![]() ![]() |
||
85 ![]() ![]() |
||
80 ![]() ![]() |
||
79 ![]() ![]() |
||
78 ![]() ![]() |
||
78 ![]() ![]() |
||
75 ![]() ![]() |
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74 ![]() ![]() |
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72 ![]() ![]() |
||
72 ![]() ![]() |
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70 ![]() ![]() |
||
69 ![]() ![]() |
||
59 ![]() ![]() |
||
50 ![]() ![]() |
||
48 ![]() ![]() |
Related Occupations Save Table (XLS/CSV)
43-2011.00 | Switchboard Operators, Including Answering Service |
43-3011.00 | Bill and Account Collectors |
43-3051.00 | Payroll and Timekeeping Clerks |
43-4031.00 | Court, Municipal, and License Clerks ![]() |
43-4171.00 | Receptionists and Information Clerks ![]() |
43-6013.00 | Medical Secretaries and Administrative Assistants ![]() |
43-6014.00 | Secretaries and Administrative Assistants, Except Legal, Medical, and Executive ![]() |
43-9022.00 | Word Processors and Typists |
43-9041.00 | Insurance Claims and Policy Processing Clerks |
Wages & Employment Trends
Median wages (2019) | $16.37 hourly, $34,040 annual |
State wages | |
Local wages | |
Employment (2019) | 3,126,300 employees |
Projected growth (2019-2029) | ![]() |
Projected job openings (2019-2029) | 317,500 |
State trends | |
Top industries (2019) | Educational Services (12% employed in this sector)
|
Source: Bureau of Labor Statistics 2019 wage data
and 2019-2029 employment projections
.
"Projected growth" represents the estimated change in total employment over the projections period (2019-2029). "Projected job openings" represent openings due to growth and replacement.
Sources of Additional Information
Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.