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Summary Report for:
53-1021.00 - First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

Directly supervise and coordinate the activities of helpers, laborers, or material movers.

Sample of reported job titles: Floor Supervisor, Front Line Supervisor, Maintenance Supervisor, Parts Manager, Receiving Lead, Receiving Manager, Receiving Supervisor, Shipping Manager, Shipping Supervisor, Terminal Operations Manager

Also see: Recycling Coordinators

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Maintain a safe working environment by monitoring safety procedures and equipment. See more occupations related to this task.
  • Review work throughout the work process and at completion to ensure that it has been performed properly. See more occupations related to this task.
  • Inform designated employees or departments of items loaded or problems encountered. See more occupations related to this task.
  • Examine freight to determine loading sequences. See more occupations related to this task.
  • Collaborate with workers and managers to solve work-related problems. See more occupations related to this task.
  • Check specifications of materials loaded or unloaded against information contained in work orders. See more occupations related to this task.
  • Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads. See more occupations related to this task.
  • Transmit and explain work orders to laborers. See more occupations related to this task.
  • Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results. See more occupations related to this task.
  • Inspect equipment for wear and for conformance to specifications. See more occupations related to this task.
  • Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience. See more occupations related to this task.
  • Conduct staff meetings to relay general information or to address specific topics, such as safety. See more occupations related to this task.
  • Evaluate employee performance and prepare performance appraisals. See more occupations related to this task.
  • Assess training needs of staff and arrange for or provide appropriate instruction. See more occupations related to this task.
  • Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution. See more occupations related to this task.
  • Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures. See more occupations related to this task.
  • Participate in the hiring process by reviewing credentials, conducting interviews, or making hiring decisions or recommendations. See more occupations related to this task.
  • Inspect job sites to determine the extent of maintenance or repairs needed. See more occupations related to this task.
  • Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance. See more occupations related to this task.
  • Inventory supplies and requisition or purchase additional items, as necessary. See more occupations related to this task.
  • Counsel employees in work-related activities, personal growth, or career development. See more occupations related to this task.
  • Schedule times of shipment and modes of transportation for materials. See more occupations related to this task.
  • Quote prices to customers. See more occupations related to this task.
  • Provide assistance in balancing books, tracking, monitoring, or projecting a unit's budget needs and in developing unit policies and procedures. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Bar code reader equipment — Barcode scanners See more occupations related to this tool.
  • Box sealing tape dispensers — Tape guns See more occupations related to this tool.
  • Claw hammer — Claw hammers See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Dollies See more occupations related to this tool.
  • Forklifts — Lift trucks See more occupations related to this tool.
  • Glue guns See more occupations related to this tool.
  • Hand trucks or accessories — Handtrucks See more occupations related to this tool.
  • Hoists — Power hoists See more occupations related to this tool.
  • Jacks — Hydraulic jacks See more occupations related to this tool.
  • Lifting hooks — Hoisting hooks See more occupations related to this tool.
  • Pallet trucks — Pallet jacks See more occupations related to this tool.
  • Personal computers See more occupations related to this tool.
  • Planes — Hand planes See more occupations related to this tool.
  • Power saws See more occupations related to this tool.
  • Saws — Hand saws See more occupations related to this tool.
  • Scaffolding See more occupations related to this tool.
  • Slings — Material-hoisting slings See more occupations related to this tool.
  • Track cranes — Overhead cranes See more occupations related to this tool.
  • Utility knives See more occupations related to this tool.
  • Winches — Hydraulic winches See more occupations related to this tool.
  • Wrapping machinery — Banding machines See more occupations related to this tool.

Technology used in this occupation:

  • Calendar and scheduling software — Employee scheduling software See more occupations related to this technology.
  • Electronic mail software — Microsoft Outlook See more occupations related to this technology.
  • Enterprise resource planning ERP software — Sage ERP Accpac See more occupations related to this technology.
  • Inventory management software — Inventory control software; Warehouse management software See more occupations related to this technology.
  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel See more occupations related to this technology.
  • Time accounting software — Time and attendance software See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

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Knowledge

  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. See more occupations related to this knowledge.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. See more occupations related to this knowledge.
  • Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. See more occupations related to this knowledge.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others' actions. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job. See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.
  • Instructing — Teaching others how to do something. See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. See more occupations related to this skill.
  • Negotiation — Bringing others together and trying to reconcile differences. See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. See more occupations related to this skill.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. See more occupations related to this skill.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience. See more occupations related to this skill.

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Abilities

  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways. See more occupations related to this ability.
  • Far Vision — The ability to see details at a distance. See more occupations related to this ability.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted. See more occupations related to this ability.
  • Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources). See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand. See more occupations related to this ability.

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Work Activities

  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks. See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. See more occupations related to this activity.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. See more occupations related to this activity.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others. See more occupations related to this activity.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members. See more occupations related to this activity.
  • Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft. See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. See more occupations related to this activity.
  • Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people. See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job. See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used. See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. See more occupations related to this activity.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. See more occupations related to this activity.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them. See more occupations related to this activity.

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Detailed Work Activities

  • Notify others of emergencies, problems, or hazards. See more occupations related to this activity.
  • Evaluate performance of applicants, trainees, or employees. See more occupations related to this activity.
  • Provide transportation information to passengers or customers. See more occupations related to this activity.
  • Record operational or production data. See more occupations related to this activity.
  • Monitor work environment to ensure safety or adherence to specifications. See more occupations related to this activity.
  • Verify information or specifications. See more occupations related to this activity.
  • Explain regulations, policies, or procedures. See more occupations related to this activity.
  • Schedule operational activities. See more occupations related to this activity.
  • Inspect material-moving equipment to detect problems. See more occupations related to this activity.
  • Direct material handling or moving activities. See more occupations related to this activity.
  • Train transportation or material moving personnel. See more occupations related to this activity.
  • Plan work operations. See more occupations related to this activity.
  • Monitor loading processes to ensure they are performed properly. See more occupations related to this activity.
  • Resolve personnel problems. See more occupations related to this activity.
  • Meet with coworkers to communicate work orders or plans. See more occupations related to this activity.
  • Inspect facilities to ensure compliance with safety, quality, or service standards. See more occupations related to this activity.
  • Acquire supplies or equipment. See more occupations related to this activity.
  • Recommend personnel decisions or human resources activities. See more occupations related to this activity.

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Work Context

  • Face-to-Face Discussions — 97% responded “Every day.” See more occupations related to this work context.
  • Telephone — 95% responded “Every day.” See more occupations related to this work context.
  • Contact With Others — 92% responded “Constant contact with others.” See more occupations related to this work context.
  • Work With Work Group or Team — 94% responded “Extremely important.” See more occupations related to this work context.
  • Electronic Mail — 95% responded “Every day.” See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 77% responded “Very high responsibility.” See more occupations related to this work context.
  • Responsible for Others' Health and Safety — 76% responded “Very high responsibility.” See more occupations related to this work context.
  • Time Pressure — 81% responded “Every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 85% responded “Every day.” See more occupations related to this work context.
  • Freedom to Make Decisions — 72% responded “A lot of freedom.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 70% responded “Extremely important.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 26% responded “Important results.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 65% responded “A lot of freedom.” See more occupations related to this work context.
  • Duration of Typical Work Week — 75% responded “More than 40 hours.” See more occupations related to this work context.
  • Exposed to Contaminants — 72% responded “Every day.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 55% responded “Extremely important.” See more occupations related to this work context.
  • Coordinate or Lead Others — 50% responded “Extremely important.” See more occupations related to this work context.
  • Indoors, Not Environmentally Controlled — 63% responded “Every day.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 44% responded “Every day.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 36% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Very Hot or Cold Temperatures — 55% responded “Every day.” See more occupations related to this work context.
  • Letters and Memos — 37% responded “Every day.” See more occupations related to this work context.
  • Deal With External Customers — 45% responded “Extremely important.” See more occupations related to this work context.
  • Frequency of Conflict Situations — 36% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Physical Proximity — 51% responded “Slightly close (e.g., shared office).” See more occupations related to this work context.
  • Exposed to Hazardous Equipment — 23% responded “Never.” See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 60% responded “Every day.” See more occupations related to this work context.
  • Level of Competition — 33% responded “Highly competitive.” See more occupations related to this work context.
  • Public Speaking — 31% responded “Every day.” See more occupations related to this work context.
  • Spend Time Walking and Running — 36% responded “Less than half the time.” See more occupations related to this work context.
  • Spend Time Standing — 34% responded “More than half the time.” See more occupations related to this work context.
  • Consequence of Error — 27% responded “Extremely serious.” See more occupations related to this work context.
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 37% responded “Every day.” See more occupations related to this work context.
  • Spend Time Sitting — 50% responded “About half the time.” See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
62   High school diploma or equivalent Help
15   Bachelor's degree
12   Some college, no degree

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Credentials

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Interests

Interest code: ERC

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.

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Work Values

  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $22.45 hourly, $46,690 annual
State wages Local Salary Info
 
Employment (2012) 172,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 61,900
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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