Summary Report for:
53-1021.00 - First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
Directly supervise and coordinate the activities of helpers, laborers, or material movers.
Sample of reported job titles: Floor Supervisor, Front Line Supervisor, Maintenance Supervisor, Parts Manager, Receiving Lead, Receiving Manager, Receiving Supervisor, Shipping Manager, Shipping Supervisor, Terminal Operations Manager
Also see: Recycling Coordinators
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings
- Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
- Collaborate with workers and managers to solve work-related problems.
- Review work throughout the work process and at completion to ensure that it has been performed properly.
- Transmit and explain work orders to laborers.
- Check specifications of materials loaded or unloaded against information contained in work orders.
- Inform designated employees or departments of items loaded or problems encountered.
- Examine freight to determine loading sequences.
- Evaluate employee performance and prepare performance appraisals.
- Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.
- Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
- Conduct staff meetings to relay general information or to address specific topics, such as safety.
- Counsel employees in work-related activities, personal growth, or career development.
- Inspect equipment for wear and for conformance to specifications.
- Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.
- Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.
- Assess training needs of staff and arrange for or provide appropriate instruction.
- Schedule times of shipment and modes of transportation for materials.
- Quote prices to customers.
- Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience.
- Provide assistance in balancing books, tracking, monitoring, or projecting a unit's budget needs and in developing unit policies and procedures.
- Inspect job sites to determine the extent of maintenance or repairs needed.
- Participate in the hiring process by reviewing credentials, conducting interviews, or making hiring decisions or recommendations.
- Inventory supplies and requisition or purchase additional items, as necessary.
Tools & Technology
Tools used in this occupation:
- Bar code reader equipment — Barcode scanners
- Box sealing tape dispensers — Tape guns
- Claw hammer — Claw hammers
- Desktop computers
- Forklifts — Lift trucks
- Glue guns
- Hand trucks or accessories — Handtrucks
- Hoists — Power hoists
- Jacks — Hydraulic jacks
- Lifting hooks — Hoisting hooks
- Pallet trucks — Pallet jacks
- Personal computers
- Planes — Hand planes
- Power saws
- Saws — Hand saws
- Slings — Material-hoisting slings
- Track cranes — Overhead cranes
- Utility knives
- Winches — Hydraulic winches
- Wrapping machinery — Banding machines
Technology used in this occupation:
- Calendar and scheduling software — Employee scheduling software
- Electronic mail software — Microsoft Outlook
- Enterprise resource planning ERP software — Sage ERP Accpac
- Inventory management software — Inventory control software; Warehouse management software
- Office suite software — Microsoft Office software
- Spreadsheet software — Microsoft Excel
- Time accounting software — Time and attendance software
- Word processing software — Microsoft Word
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Speaking — Talking to others to convey information effectively.
- Coordination — Adjusting actions in relation to others' actions.
- Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Instructing — Teaching others how to do something.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Persuasion — Persuading others to change their minds or behavior.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Time Management — Managing one's own time and the time of others.
- Negotiation — Bringing others together and trying to reconcile differences.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
- Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Detailed Work Activities
- Notify others of emergencies, problems, or hazards.
- Evaluate performance of applicants, trainees, or employees.
- Provide transportation information to passengers or customers.
- Record operational or production data.
- Explain regulations, policies, or procedures.
- Verify information or specifications.
- Schedule operational activities.
- Inspect material-moving equipment to detect problems.
- Direct material handling or moving activities.
- Monitor loading processes to ensure they are performed properly.
- Train transportation or material moving personnel.
- Plan work operations.
- Meet with coworkers to communicate work orders or plans.
- Inspect facilities to ensure compliance with safety, quality, or service standards.
- Acquire supplies or equipment.
- Resolve personnel problems.
- Recommend personnel decisions or human resources activities.
- Contact With Others — 80% responded “Constant contact with others.”
- Face-to-Face Discussions — 79% responded “Every day.”
- Work With Work Group or Team — 65% responded “Extremely important.”
- Indoors, Environmentally Controlled — 75% responded “Every day.”
- Responsibility for Outcomes and Results — 55% responded “Very high responsibility.”
- Telephone — 77% responded “Every day.”
- Time Pressure — 58% responded “Every day.”
- Frequency of Decision Making — 68% responded “Every day.”
- Responsible for Others' Health and Safety — 47% responded “Very high responsibility.”
- Duration of Typical Work Week — 57% responded “More than 40 hours.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 64% responded “Every day.”
- Coordinate or Lead Others — 41% responded “Extremely important.”
- Impact of Decisions on Co-workers or Company Results — 45% responded “Very important results.”
- Frequency of Conflict Situations — 47% responded “Once a week or more but not every day.”
- Importance of Being Exact or Accurate — 39% responded “Very important.”
- Spend Time Standing — 35% responded “More than half the time.”
- Electronic Mail — 62% responded “Every day.”
- Freedom to Make Decisions — 39% responded “Some freedom.”
- Physical Proximity — 73% responded “Moderately close (at arm's length).”
- Exposed to Contaminants — 54% responded “Every day.”
- Indoors, Not Environmentally Controlled — 58% responded “Every day.”
- Structured versus Unstructured Work — 46% responded “Some freedom.”
- Deal With External Customers — 40% responded “Extremely important.”
- Deal With Unpleasant or Angry People — 53% responded “Once a week or more but not every day.”
- Consequence of Error — 32% responded “Extremely serious.”
- Spend Time Walking and Running — 35% responded “Continually or almost continually.”
- Level of Competition — 38% responded “Highly competitive.”
- Very Hot or Cold Temperatures — 42% responded “Once a week or more but not every day.”
|Title||Job Zone Three: Medium Preparation Needed|
|Education||Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.|
|Related Experience||Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.|
|Job Training||Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, occupational therapy assistants, and medical assistants.|
|SVP Range||(6.0 to < 7.0)|
Percentage of Respondents
|Education Level Required|
|48||High school diploma or equivalent|
Interest code: ERC
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Integrity — Job requires being honest and ethical.
- Persistence — Job requires persistence in the face of obstacles.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Wages & Employment Trends
|Median wages (2014)||$22.45 hourly, $46,690 annual|
|Employment (2012)||172,000 employees|
|Projected growth (2012-2022)||Average (8% to 14%)|
|Projected job openings (2012-2022)||61,900|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.