Summary Report for:
53-1021.00 - First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand
Directly supervise and coordinate the activities of helpers, laborers, or material movers.
Sample of reported job titles: Floor Supervisor, Front Line Supervisor, Maintenance Supervisor, Parts Manager, Receiving Lead, Receiving Manager, Receiving Supervisor, Shipping Manager, Shipping Supervisor, Terminal Operations Manager
Also see: Recycling Coordinators
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings
- Maintain a safe working environment by monitoring safety procedures and equipment.
- Review work throughout the work process and at completion to ensure that it has been performed properly.
- Inform designated employees or departments of items loaded or problems encountered.
- Examine freight to determine loading sequences.
- Collaborate with workers and managers to solve work-related problems.
- Check specifications of materials loaded or unloaded against information contained in work orders.
- Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
- Transmit and explain work orders to laborers.
- Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.
- Inspect equipment for wear and for conformance to specifications.
- Estimate material, time, and staffing requirements for a given project, based on work orders, job specifications, and experience.
- Conduct staff meetings to relay general information or to address specific topics, such as safety.
- Evaluate employee performance and prepare performance appraisals.
- Assess training needs of staff and arrange for or provide appropriate instruction.
- Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.
- Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.
- Participate in the hiring process by reviewing credentials, conducting interviews, or making hiring decisions or recommendations.
- Inspect job sites to determine the extent of maintenance or repairs needed.
- Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.
- Inventory supplies and requisition or purchase additional items, as necessary.
- Counsel employees in work-related activities, personal growth, or career development.
- Schedule times of shipment and modes of transportation for materials.
- Quote prices to customers.
- Provide assistance in balancing books, tracking, monitoring, or projecting a unit's budget needs and in developing unit policies and procedures.
Tools & Technology
Tools used in this occupation:
- Bar code reader equipment — Barcode scanners
- Box sealing tape dispensers — Tape guns
- Claw hammer — Claw hammers
- Desktop computers
- Forklifts — Lift trucks
- Glue guns
- Hand trucks or accessories — Handtrucks
- Hoists — Power hoists
- Jacks — Hydraulic jacks
- Lifting hooks — Hoisting hooks
- Pallet trucks — Pallet jacks
- Personal computers
- Planes — Hand planes
- Power saws
- Saws — Hand saws
- Slings — Material-hoisting slings
- Track cranes — Overhead cranes
- Utility knives
- Winches — Hydraulic winches
- Wrapping machinery — Banding machines
Technology used in this occupation:
- Calendar and scheduling software — Employee scheduling software
- Electronic mail software — Microsoft Outlook
- Enterprise resource planning ERP software — Sage ERP Accpac; SAP software
- Inventory management software — Inventory control software; Warehouse management software
- Office suite software — Corel WordPerfect Office; Microsoft Office software
- Presentation software — Microsoft PowerPoint
- Spreadsheet software — Microsoft Excel
- Time accounting software — Time and attendance software
- Word processing software — Microsoft Word
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination — Adjusting actions in relation to others' actions.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Speaking — Talking to others to convey information effectively.
- Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Time Management — Managing one's own time and the time of others.
- Instructing — Teaching others how to do something.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Negotiation — Bringing others together and trying to reconcile differences.
- Persuasion — Persuading others to change their minds or behavior.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
- Far Vision — The ability to see details at a distance.
- Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
- Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
Detailed Work Activities
- Notify others of emergencies, problems, or hazards.
- Evaluate performance of applicants, trainees, or employees.
- Provide transportation information to passengers or customers.
- Record operational or production data.
- Monitor work environment to ensure safety or adherence to specifications.
- Verify information or specifications.
- Explain regulations, policies, or procedures.
- Schedule operational activities.
- Inspect material-moving equipment to detect problems.
- Direct material handling or moving activities.
- Train transportation or material moving personnel.
- Plan work operations.
- Monitor loading processes to ensure they are performed properly.
- Resolve personnel problems.
- Meet with coworkers to communicate work orders or plans.
- Inspect facilities to ensure compliance with safety, quality, or service standards.
- Acquire supplies or equipment.
- Recommend personnel decisions or human resources activities.
- Face-to-Face Discussions — 97% responded “Every day.”
- Telephone — 95% responded “Every day.”
- Contact With Others — 92% responded “Constant contact with others.”
- Work With Work Group or Team — 94% responded “Extremely important.”
- Electronic Mail — 95% responded “Every day.”
- Responsibility for Outcomes and Results — 77% responded “Very high responsibility.”
- Responsible for Others' Health and Safety — 76% responded “Very high responsibility.”
- Time Pressure — 81% responded “Every day.”
- Frequency of Decision Making — 85% responded “Every day.”
- Freedom to Make Decisions — 72% responded “A lot of freedom.”
- Importance of Being Exact or Accurate — 70% responded “Extremely important.”
- Impact of Decisions on Co-workers or Company Results — 26% responded “Important results.”
- Structured versus Unstructured Work — 65% responded “A lot of freedom.”
- Duration of Typical Work Week — 75% responded “More than 40 hours.”
- Exposed to Contaminants — 72% responded “Every day.”
- Importance of Repeating Same Tasks — 55% responded “Extremely important.”
- Coordinate or Lead Others — 50% responded “Extremely important.”
- Indoors, Not Environmentally Controlled — 63% responded “Every day.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 44% responded “Every day.”
- Deal With Unpleasant or Angry People — 36% responded “Once a week or more but not every day.”
- Very Hot or Cold Temperatures — 55% responded “Every day.”
- Letters and Memos — 37% responded “Every day.”
- Deal With External Customers — 45% responded “Extremely important.”
- Frequency of Conflict Situations — 36% responded “Once a week or more but not every day.”
- Physical Proximity — 51% responded “Slightly close (e.g., shared office).”
- Exposed to Hazardous Equipment — 23% responded “Never.”
- Indoors, Environmentally Controlled — 60% responded “Every day.”
- Level of Competition — 33% responded “Highly competitive.”
- Public Speaking — 31% responded “Every day.”
- Spend Time Walking and Running — 36% responded “Less than half the time.”
- Spend Time Standing — 34% responded “More than half the time.”
- Consequence of Error — 27% responded “Extremely serious.”
- Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 37% responded “Every day.”
- Spend Time Sitting — 50% responded “About half the time.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.|
|SVP Range||(4.0 to < 6.0)|
Percentage of Respondents
|Education Level Required|
|62||High school diploma or equivalent|
|12||Some college, no degree|
Interest code: ERC
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Integrity — Job requires being honest and ethical.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Persistence — Job requires persistence in the face of obstacles.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Wages & Employment Trends
|Median wages (2014)||$22.45 hourly, $46,690 annual|
|Employment (2012)||172,000 employees|
|Projected growth (2012-2022)||Average (8% to 14%)|
|Projected job openings (2012-2022)||61,900|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.