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Summary Report for:
53-1021.00 - First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

Directly supervise and coordinate the activities of helpers, laborers, or material movers.

Sample of reported job titles: Receiving Supervisor, Shipping Supervisor, Receiving Lead, Floor Supervisor, Front Line Supervisor, Production Supervisor, Cooler Manager, Dock Supervisor, Foundry Supervisor, Mailroom Manager

Also see: Recycling Coordinators

View report: Summary  Details  Custom

Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Work Context  |  Job Zone  |  Education  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
  • Collaborate with workers and managers to solve work-related problems.
  • Review work throughout the work process and at completion to ensure that it has been performed properly.
  • Transmit and explain work orders to laborers.
  • Check specifications of materials loaded or unloaded against information contained in work orders.
  • Inform designated employees or departments of items loaded or problems encountered.
  • Examine freight to determine loading sequences.
  • Evaluate employee performance and prepare performance appraisals.
  • Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.
  • Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results.

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Tools & Technology

Tools used in this occupation:

Bar code reader equipment — Barcode scanners
Forklifts — Lift trucks
Slings — Material-hoisting slings
Track cranes — Overhead cranes
Wrapping machinery — Banding machines

Technology used in this occupation:

Calendar and scheduling software — Employee scheduling software
Enterprise resource planning ERP software — Sage ERP Accpac
Inventory management software — Inventory control software; Warehouse management software
Office suite software — Microsoft Office software
Time accounting software — Time and attendance software

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Knowledge

Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

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Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Speaking — Talking to others to convey information effectively.
Coordination — Adjusting actions in relation to others' actions.
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Instructing — Teaching others how to do something.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

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Abilities

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision — The ability to see details at close range (within a few feet of the observer).
Written Comprehension — The ability to read and understand information and ideas presented in writing.

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Work Activities

Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

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Work Context

Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
Work With Work Group or Team — How important is it to work with others in a group or team in this job?
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?
Telephone — How often do you have telephone conversations in this job?
Time Pressure — How often does this job require the worker to meet strict deadlines?
Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?
Duration of Typical Work Week — Number of hours typically worked in one week.

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Job Zone

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include food service managers, electricians, agricultural technicians, legal secretaries, interviewers, and insurance sales agents.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
48   High school diploma or equivalent Help
31   Bachelor's degree
  Master's degree

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Interests

Interest code: ERC

Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

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Work Styles

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Integrity — Job requires being honest and ethical.
Persistence — Job requires persistence in the face of obstacles.

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Work Values

Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

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Related Occupations

11-1021.00 General and Operations Managers Bright Outlook Green Occupation
11-3051.00 Industrial Production Managers Green Occupation
11-3071.02 Storage and Distribution Managers   Green Occupation Green
11-9051.00 Food Service Managers
11-9131.00 Postmasters and Mail Superintendents
35-1011.00 Chefs and Head Cooks
37-1011.00 First-Line Supervisors of Housekeeping and Janitorial Workers
39-1021.00 First-Line Supervisors of Personal Service Workers
41-1011.00 First-Line Supervisors of Retail Sales Workers   Bright Outlook Bright Outlook  
53-1031.00 First-Line Supervisors of Transportation and Material-Moving Machine and Vehicle Operators

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Wages & Employment Trends

National

Median wages (2012) $21.72 hourly, $45,180 annual
Employment (2012) 172,000 employees
Projected growth (2012-2022) Average (8% to 14%) Average (8% to 14%)
Projected job openings (2012-2022) 61,900
Top industries (2012)

State & National

          CareerOneStop

Source: Bureau of Labor Statistics 2012 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

Find Jobs
for First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

          mySkills myFuture

State & National Job Banks

          CareerOneStop

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