Summary Report for:
53-6031.00 - Automotive and Watercraft Service Attendants
Service automobiles, buses, trucks, boats, and other automotive or marine vehicles with fuel, lubricants, and accessories. Collect payment for services and supplies. May lubricate vehicle, change motor oil, install antifreeze, or replace lights or other accessories, such as windshield wiper blades or fan belts. May repair or replace tires.
Sample of reported job titles: Attendant, Cleaner/Shifter, Clerk, Customer Service Representative, Fuel Attendant, Gas Attendant, Gas Pumper, Gas Station Attendant, Gas Station Cashier, Service Station Attendant
Tasks | Tools & Technology | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings
- Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
- Activate fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels.
- Prepare daily reports of fuel, oil, and accessory sales.
- Clean parking areas, offices, restrooms, or equipment and remove trash.
- Check air pressure in vehicle tires; and levels of fuel, motor oil, transmission, radiator, battery, and other fluids; and add air, oil, water, or other fluids, as required.
- Clean windshields, and/or wash and wax vehicles.
- Provide customers with information about local roads or highways.
- Perform minor repairs, such as adjusting brakes, replacing spark plugs, or changing engine oil or filters.
- Order stock and price and shelve incoming goods.
- Rotate, test, and repair or replace tires.
- Sell prepared food, groceries, or related items.
- Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due.
- Grease and lubricate vehicles or specified units, such as springs, universal joints, or steering knuckles, using grease guns or spray lubricants.
- Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps.
- Test and charge batteries.
- Operate car washes.
Tools & Technology
Tools used in this occupation:
- Adjustable wrenches — Adjustable hand wrenches
- Awls — Tire probing awls
- Battery testers — Handheld battery testers
- Cash registers
- Desktop computers
- Digital testers — Electronic engine analyzers
- Engine or vehicle stands — Tire stands
- Fuel pumps
- Grease guns
- Hammers — Tire hammers
- Height gauges — Tire tread depth gauges
- Hoists — Power hoists
- Hold down clamps — Holding clamps
- Jacks — Hydraulic jacks
- Lifts — Hydraulic automobile lifts
- Optical character recognition systems — Optical price scanners
- Pneumatic impact wrenches
- Pocket calculator — Handheld calculators
- Point of sale POS terminal — Point of sale POS computer terminals
- Protective gloves — Safety gloves
- Pullers — Hub-cap pullers
- Safety glasses
- Screwdrivers — Phillips head screwdrivers; Straight screwdrivers
- Socket sets — Socket wrench sets
- Squeegees or washers — Glass squeegees
- Tire pressure gauge — Tire pressure gauges
- Tow trucks
- Wheel alignment equipment — Wheel alignment machines
- Wheel nut or lug wrench — Lug wrenches
Technology used in this occupation:
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation — Actively looking for ways to help people.
- Speaking — Talking to others to convey information effectively.
- Operation and Control — Controlling operations of equipment or systems.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Time Management — Managing one's own time and the time of others.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Detailed Work Activities
- Inspect motor vehicles.
- Record sales or transactions data.
- Collect fares or payment from customers.
- Provide transportation information to passengers or customers.
- Control pumps or pumping equipment.
- Sell products or services.
- Measure the level or depth of water or other liquids.
- Install parts, assemblies, or attachments in transportation or material handling equipment.
- Clean machinery or equipment.
- Maintain vehicles in good working condition.
- Maintain watercraft engines or machinery.
- Clean vehicles or vehicle components.
- Clean facilities or work areas.
- Acquire supplies or equipment.
- Exposed to Contaminants — 86% responded “Every day.”
- Outdoors, Exposed to Weather — 80% responded “Every day.”
- Contact With Others — 84% responded “Constant contact with others.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 50% responded “Continually or almost continually.”
- Telephone — 70% responded “Every day.”
- Exposed to Hazardous Conditions — 72% responded “Every day.”
- Spend Time Standing — 49% responded “Continually or almost continually.”
- Freedom to Make Decisions — 45% responded “Some freedom.”
- Impact of Decisions on Co-workers or Company Results — 42% responded “Very important results.”
- Importance of Being Exact or Accurate — 43% responded “Very important.”
- Deal With External Customers — 52% responded “Extremely important.”
- Face-to-Face Discussions — 76% responded “Every day.”
- Spend Time Walking and Running — 42% responded “Continually or almost continually.”
- Physical Proximity — 47% responded “Moderately close (at arm's length).”
- Exposed to Hazardous Equipment — 64% responded “Every day.”
- Deal With Unpleasant or Angry People — 40% responded “Once a week or more but not every day.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 46% responded “Every day.”
- Very Hot or Cold Temperatures — 46% responded “Once a week or more but not every day.”
- Frequency of Decision Making — 50% responded “Every day.”
- Spend Time Making Repetitive Motions — 35% responded “Continually or almost continually.”
- Importance of Repeating Same Tasks — 33% responded “Extremely important.”
- Structured versus Unstructured Work — 42% responded “Some freedom.”
- Outdoors, Under Cover — 40% responded “Every day.”
- Time Pressure — 44% responded “Every day.”
- Work With Work Group or Team — 31% responded “Extremely important.”
- Consequence of Error — 33% responded “Serious.”
- Indoors, Not Environmentally Controlled — 46% responded “Never.”
|Title||Job Zone One: Little or No Preparation Needed|
|Education||Some of these occupations may require a high school diploma or GED certificate.|
|Related Experience||Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.|
|Job Training||Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.|
|Job Zone Examples||These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, nonfarm animal caretakers, continuous mining machine operators, and waiters/waitresses.|
|SVP Range||(Below 4.0)|
Percentage of Respondents
|Education Level Required|
|53||High school diploma or equivalent|
|33||Less than high school diploma|
Interest code: RC
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Integrity — Job requires being honest and ethical.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Persistence — Job requires persistence in the face of obstacles.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
|Median wages (2014)||$10.05 hourly, $20,900 annual|
|Employment (2012)||110,000 employees|
|Projected growth (2012-2022)||Faster than average (15% to 21%)|
|Projected job openings (2012-2022)||51,200|
|Top industries (2012)|
Source: Bureau of Labor Statistics 2014 wage data and 2012-2022 employment projections . "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.