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Summary Report for:
53-6031.00 - Automotive and Watercraft Service Attendants

Service automobiles, buses, trucks, boats, and other automotive or marine vehicles with fuel, lubricants, and accessories. Collect payment for services and supplies. May lubricate vehicle, change motor oil, install antifreeze, or replace lights or other accessories, such as windshield wiper blades or fan belts. May repair or replace tires.

Sample of reported job titles: Attendant, Cleaner/Shifter, Clerk, Customer Service Representative, Fuel Attendant, Gas Attendant, Gas Pumper, Gas Station Attendant, Gas Station Cashier, Service Station Attendant

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

  • Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts. See more occupations related to this task.
  • Activate fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels. See more occupations related to this task.
  • Prepare daily reports of fuel, oil, and accessory sales. See more occupations related to this task.
  • Clean parking areas, offices, restrooms, or equipment and remove trash. See more occupations related to this task.
  • Check air pressure in vehicle tires; and levels of fuel, motor oil, transmission, radiator, battery, and other fluids; and add air, oil, water, or other fluids, as required. See more occupations related to this task.
  • Clean windshields, and/or wash and wax vehicles. See more occupations related to this task.
  • Provide customers with information about local roads or highways. See more occupations related to this task.
  • Perform minor repairs, such as adjusting brakes, replacing spark plugs, or changing engine oil or filters. See more occupations related to this task.
  • Order stock and price and shelve incoming goods. See more occupations related to this task.
  • Rotate, test, and repair or replace tires. See more occupations related to this task.
  • Sell prepared food, groceries, or related items. See more occupations related to this task.
  • Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due. See more occupations related to this task.
  • Grease and lubricate vehicles or specified units, such as springs, universal joints, or steering knuckles, using grease guns or spray lubricants. See more occupations related to this task.
  • Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps. See more occupations related to this task.
  • Test and charge batteries. See more occupations related to this task.
  • Operate car washes. See more occupations related to this task.

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Tools & Technology

Tools used in this occupation:

  • Adjustable wrenches — Adjustable hand wrenches See more occupations related to this tool.
  • Awls — Tire probing awls See more occupations related to this tool.
  • Battery testers — Handheld battery testers See more occupations related to this tool.
  • Cash registers See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Digital testers — Electronic engine analyzers See more occupations related to this tool.
  • Engine or vehicle stands — Tire stands See more occupations related to this tool.
  • Fuel pumps See more occupations related to this tool.
  • Grease guns See more occupations related to this tool.
  • Hammers — Tire hammers See more occupations related to this tool.
  • Height gauges — Tire tread depth gauges See more occupations related to this tool.
  • Hoists — Power hoists See more occupations related to this tool.
  • Hold down clamps — Holding clamps See more occupations related to this tool.
  • Jacks — Hydraulic jacks See more occupations related to this tool.
  • Lifts — Hydraulic automobile lifts See more occupations related to this tool.
  • Optical character recognition systems — Optical price scanners See more occupations related to this tool.
  • Pneumatic impact wrenches See more occupations related to this tool.
  • Pocket calculator — Handheld calculators See more occupations related to this tool.
  • Point of sale POS terminal — Point of sale POS computer terminals See more occupations related to this tool.
  • Protective gloves — Safety gloves See more occupations related to this tool.
  • Pullers — Hub-cap pullers See more occupations related to this tool.
  • Safety glasses See more occupations related to this tool.
  • Screwdrivers — Phillips head screwdrivers; Straight screwdrivers See more occupations related to this tool.
  • Socket sets — Socket wrench sets See more occupations related to this tool.
  • Squeegees or washers — Glass squeegees See more occupations related to this tool.
  • Tire pressure gauge — Tire pressure gauges See more occupations related to this tool.
  • Tow trucks See more occupations related to this tool.
  • Wheel alignment equipment — Wheel alignment machines See more occupations related to this tool.
  • Wheel nut or lug wrench — Lug wrenches See more occupations related to this tool.

Technology used in this occupation:

  • Data base user interface and query software — Data entry software See more occupations related to this technology.
  • Inventory management software — Inventory management systems software See more occupations related to this technology.
  • Point of sale POS software See more occupations related to this technology.
  • Time accounting software — Timekeeping software See more occupations related to this technology.

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Knowledge

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. See more occupations related to this knowledge.

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Skills

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people. See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively. See more occupations related to this skill.
  • Operation and Control — Controlling operations of equipment or systems. See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. See more occupations related to this skill.
  • Time Management — Managing one's own time and the time of others. See more occupations related to this skill.

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Abilities

  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. See more occupations related to this ability.
  • Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer). See more occupations related to this ability.
  • Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position. See more occupations related to this ability.
  • Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions. See more occupations related to this ability.
  • Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects. See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you. See more occupations related to this ability.
  • Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath. See more occupations related to this ability.
  • Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects. See more occupations related to this ability.
  • Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing. See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). See more occupations related to this ability.
  • Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion. See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person. See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing. See more occupations related to this ability.

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Work Activities

  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. See more occupations related to this activity.
  • Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles). See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. See more occupations related to this activity.

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Detailed Work Activities

  • Inspect motor vehicles. See more occupations related to this activity.
  • Record sales or transactions data. See more occupations related to this activity.
  • Collect fares or payment from customers. See more occupations related to this activity.
  • Provide transportation information to passengers or customers. See more occupations related to this activity.
  • Control pumps or pumping equipment. See more occupations related to this activity.
  • Sell products or services. See more occupations related to this activity.
  • Measure the level or depth of water or other liquids. See more occupations related to this activity.
  • Install parts, assemblies, or attachments in transportation or material handling equipment. See more occupations related to this activity.
  • Clean machinery or equipment. See more occupations related to this activity.
  • Maintain vehicles in good working condition. See more occupations related to this activity.
  • Maintain watercraft engines or machinery. See more occupations related to this activity.
  • Clean vehicles or vehicle components. See more occupations related to this activity.
  • Clean facilities or work areas. See more occupations related to this activity.
  • Acquire supplies or equipment. See more occupations related to this activity.

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Work Context

  • Exposed to Contaminants — 86% responded “Every day.” See more occupations related to this work context.
  • Outdoors, Exposed to Weather — 80% responded “Every day.” See more occupations related to this work context.
  • Contact With Others — 84% responded “Constant contact with others.” See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 50% responded “Continually or almost continually.” See more occupations related to this work context.
  • Telephone — 70% responded “Every day.” See more occupations related to this work context.
  • Exposed to Hazardous Conditions — 72% responded “Every day.” See more occupations related to this work context.
  • Spend Time Standing — 49% responded “Continually or almost continually.” See more occupations related to this work context.
  • Freedom to Make Decisions — 45% responded “Some freedom.” See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 42% responded “Very important results.” See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 43% responded “Very important.” See more occupations related to this work context.
  • Deal With External Customers — 52% responded “Extremely important.” See more occupations related to this work context.
  • Face-to-Face Discussions — 76% responded “Every day.” See more occupations related to this work context.
  • Spend Time Walking and Running — 42% responded “Continually or almost continually.” See more occupations related to this work context.
  • Physical Proximity — 47% responded “Moderately close (at arm's length).” See more occupations related to this work context.
  • Exposed to Hazardous Equipment — 64% responded “Every day.” See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 40% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 46% responded “Every day.” See more occupations related to this work context.
  • Very Hot or Cold Temperatures — 46% responded “Once a week or more but not every day.” See more occupations related to this work context.
  • Frequency of Decision Making — 50% responded “Every day.” See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 35% responded “Continually or almost continually.” See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 33% responded “Extremely important.” See more occupations related to this work context.
  • Structured versus Unstructured Work — 42% responded “Some freedom.” See more occupations related to this work context.
  • Outdoors, Under Cover — 40% responded “Every day.” See more occupations related to this work context.
  • Time Pressure — 44% responded “Every day.” See more occupations related to this work context.
  • Work With Work Group or Team — 31% responded “Extremely important.” See more occupations related to this work context.
  • Consequence of Error — 33% responded “Serious.” See more occupations related to this work context.
  • Indoors, Not Environmentally Controlled — 46% responded “Never.” See more occupations related to this work context.

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Job Zone

Title Job Zone One: Little or No Preparation Needed
Education Some of these occupations may require a high school diploma or GED certificate.
Related Experience Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples These occupations involve following instructions and helping others. Examples include taxi drivers, amusement and recreation attendants, counter and rental clerks, nonfarm animal caretakers, continuous mining machine operators, and waiters/waitresses.
SVP Range (Below 4.0)

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Education


Percentage of Respondents
Education Level Required
53   High school diploma or equivalent Help
33   Less than high school diploma
14   Post-secondary certificate Help

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Credentials

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Interests

Interest code: RC

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others. See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. See more occupations related to this interest.

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Work Styles

  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical. See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. See more occupations related to this work style.
  • Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges. See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles. See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. See more occupations related to this work style.

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Work Values

  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. See more occupations related to this work value.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. See more occupations related to this work value.

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Related Occupations

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Wages & Employment Trends

Median wages (2014) $10.05 hourly, $20,900 annual
State wages Local Salary Info
 
Employment (2012) 110,000 employees
Projected growth (2012-2022) Faster than average (15% to 21%) Faster than average (15% to 21%)
Projected job openings (2012-2022) 51,200
State trends Employment Trends
 
Top industries (2012)

Source: Bureau of Labor Statistics 2014 wage data external site and 2012-2022 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2012-2022). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

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