How do they match: Computer User Support Specialists

  • Product Support Consultant
  • Product Support Engineer
  • Product Support Specialist
  • Automatic Data Processing Customer Liaison
  • Electronic Data Processing Auditor

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.

  • Conduct research to gain information about products or processes.