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How do they match:
Computer User Support Specialists
2
Alternate Occupation Titles
Software
Installer
Software
Trainer
1
O*NET-SOC Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware
and
software
, including printing, installation, word processing, electronic mail,
and
operating systems.
9
Tasks
Develop
training materials
and
procedures, or train users in the proper use of hardware or
software.
Answer user inquiries regarding computer
software
or hardware operation to resolve problems.
Hire, supervise,
and
direct workers engaged in special project work, problem-solving, monitoring,
and
installation of data communication equipment
and
software.
Install
and
perform minor repairs to hardware,
software
, or peripheral equipment, following design or installation specifications.
Modify
and
customize commercial
programs
for internal needs.
Prepare evaluations of
software
or hardware,
and
recommend improvements or upgrades.
Read trade magazines
and
technical manuals, or attend conferences
and
seminars to maintain knowledge of hardware
and
software.
Refer major hardware or
software
problems or defective products to vendors or technicians for service.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate
software.
7
Detailed Work Activities
Evaluate utility of
software
or hardware technologies.
Install computer
software.
Modify
software
programs
to improve performance.
Provide technical support for
software
maintenance or use.
Resolve computer
software
problems.
Test
software
performance.
Train others in computer interface or
software
use.
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Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
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My Next Move for Veterans
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U.S. Department of Labor
Related Sites
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Creative Commons CC-BY
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How do they match: 15-1232.00 - Computer User Support Specialists
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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