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How do they match:
Computer User Support Specialists
1
O*NET-SOC Title
Computer
User
Support
Specialists
62
Alternate Occupation Titles
Support
Engineer
Support
Specialist
Support
Tech
Support
Technician
User
Support
Analyst
User
Support
Analyst Supervisor
User
Support
Specialist
Application
Support
Engineer
Call Center
Support
Rep
Call Center
Support
Representative
Computer
Support
Specialist
Computer
Support
Tech
Computer
Support
Technician
Computer Customer
Support
Specialist
Customer
Support
Analyst
Customer
Support
Rep
Customer
Support
Representative
Customer
Support
Specialist
Desktop
Support
Analyst
Desktop
Support
Engineer
Desktop
Support
Specialist
Desktop
Support
Tech
Desktop
Support
Technician
End
User
Support
Specialist
Help Desk
Support
Manager
Help Desk
Support
Specialist
IT
Support
Analyst
IT
Support
Engineer
IT
Support
Specialist
IT
Support
Tech
Information Technology
Support
Analyst
Information Technology
Support
Engineer
Information Technology
Support
Specialist
Information Technology
Support
Technician
LAN Applications
Support
Analyst
Local Area Network Applications
Support
Analyst
Micro Computer
Support
Specialist
Network
Support
Specialist
Network
Support
Tech
Network
Support
Technician
Operations
Support
Tech
Operations
Support
Technician
PC
Support
Specialist
PC
Support
Tech
Personal Computer
Support
Specialist
Personal Computer
Support
Technician
Product
Support
Consultant
Product
Support
Engineer
Product
Support
Specialist
Sales
Support
Tech
Sales
Support
Technician
Technical
Support
Analyst
Technical
Support
Call Center Rep
Technical
Support
Call Center Representative
Technical
Support
Engineer
Technical
Support
Manager
Technical
Support
Rep
Technical
Support
Representative
Technical
Support
Specialist
Technical
Support
Tech
Technical
Support
Technician
Work Station
Support
Specialist
1
O*NET-SOC Description
Provide technical assistance to computer
users.
Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the
use
of computer hardware
and
software, including printing, installation, word processing, electronic mail,
and
operating systems.
7
Tasks
Answer
user
inquiries regarding computer software or hardware operation to resolve problems.
Confer with staff,
users
,
and
management to establish requirements for new systems or modifications.
Develop training materials
and
procedures, or train
users
in the proper
use
of hardware or software.
Inspect equipment
and
read order sheets to prepare for delivery to
users.
Modify
and
customize commercial
programs
for internal needs.
Read technical manuals, confer with
users
, or conduct computer diagnostics to investigate
and
resolve problems or to provide technical assistance
and
support.
Set up equipment for employee
use
, performing or ensuring proper installation of cables, operating systems, or appropriate software.
4
Detailed Work Activities
Modify software
programs
to improve performance.
Provide technical
support
for software maintenance or
use.
Teach others to
use
computer equipment or hardware.
Train others in computer interface or software
use.
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Technology Skills
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Abilities
Interests
Knowledge
Skills (Basic)
Skills (Cross-Functional)
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Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
Code Connector
Partner sites
Data Collection Program
U.S. Department of Labor
Related Sites
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How do they match: 15-1232.00 - Computer User Support Specialists
by
U.S. Department of Labor, Employment and Training Administration
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