How do they match: Computer User Support Specialists

  • Product Support Consultant
  • Product Support Engineer
  • Product Support Specialist
  • Work Station Support Specialist
  • Operating Systems Specialist
  • Operations Support Tech
  • Operations Support Technician
  • Call Center Supervisor
  • Cloud Operations Specialist
  • Computer Operations Tech
  • Computer Operations Technician
  • Computer Operator
  • Help Desk Operator
  • Network Control Operator
  • Network Control Operators Supervisor
  • User Support Analyst Supervisor

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • Supervise information technology personnel.
  • Conduct research to gain information about products or processes.
  • Document operational activities.
  • Monitor computer system performance to ensure proper operation.