How do they match: Computer User Support Specialists

  • Operating Systems Specialist
  • Operations Support Tech
  • Operations Support Technician
  • Product Support Consultant
  • Product Support Engineer
  • Product Support Specialist
  • Work Station Support Specialist
  • Call Center Supervisor
  • Call Center Manager
  • Computer Operations Tech
  • Computer Operations Technician
  • Computer Operator
  • Help Desk Manager
  • Help Desk Operator
  • Help Desk Support Manager
  • IT Manager
  • Information Technology Manager
  • Network Control Operator
  • Network Control Operators Supervisor
  • Technical Account Manager
  • Technical Support Manager
  • User Support Analyst Supervisor

  • Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • Supervise information technology personnel.
  • Conduct research to gain information about products or processes.
  • Document operational activities.
  • Monitor computer system performance to ensure proper operation.