How do they match: First-Line Supervisors of Office and Administrative Support Workers

  • Policy Change Clerks Supervisor
  • Home Energy Consultant Supervisor

  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Develop or update procedures, policies, or standards.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Interpret and communicate work procedures and company policies to staff.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.

  • Develop organizational policies or programs.
  • Explain regulations, policies, or procedures.