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How do they match:
First-Line Supervisors of Office and Administrative Support Workers
1
O*NET-SOC Title
First-Line Supervisors of Office and Administrative Support
Workers
47
Alternate Occupation Titles
Accounting
Manager
Accounts Payable
Manager
Accounts Receivable
Manager
Business
Manager
Business Office
Manager
Call Center
Manager
Central Supply
Manager
Client Success
Manager
Collections
Manager
Credit
Manager
Customer
Manager
Customer Care
Manager
Customer Experience
Manager
Customer Service
Manager
Customer Success
Manager
Dental Office
Manager
Dispatch
Manager
Facilities
Manager
Field Service
Manager
Flight Reservations
Manager
Front End
Manager
Front Office
Manager
HR
Manager
Human Resources
Manager
Inventory
Management
Specialist
Inventory Control
Manager
Inventory Specialist
Manager
Mailing
Manager
Medical Billing
Manager
Office
Manager
Operations
Manager
Operators School
Manager
Pay Station Department
Manager
Payroll
Manager
Practice
Manager
Print
Shop
Clerk
Production
Manager
Purchasing
Manager
Sales
Manager
Services
Manager
Staff Services
Manager
Statement Clerks
Manager
Stock Room
Manager
Support
Manager
Survey
Workers
Supervisor
Tool Crib
Manager
Warranty
Manager
1
O*NET-SOC Description
Directly supervise and coordinate the activities of clerical and administrative support
workers.
15
Tasks
Arrange for necessary maintenance or repair
work.
Consult with
managers
or other personnel to resolve problems in areas such as equipment performance, output quality, or
work
schedules.
Coordinate activities with other supervisory personnel or with other
work
units or departments.
Develop
work
schedules according to budgets and
workloads.
Discuss
work
problems or grievances with union representatives.
Discuss job performance problems with employees to identify causes and issues and to
work
on resolving problems.
Implement corporate or departmental policies, procedures, and service standards in conjunction with
management.
Interpret and communicate
work
procedures and company policies to staff.
Keep informed of provisions of labor-
management
agreements and their effects on departmental operations.
Make recommendations to
management
concerning such issues as staffing decisions or procedural changes.
Participate in the
work
of subordinates to facilitate productivity or to overcome difficult aspects of
work.
Prepare and issue
work
schedules, deadlines, and duty assignments for office or administrative staff.
Research, compile, and prepare reports,
manuals
, correspondence, or other information required by
management
or governmental agencies.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor
work
activities, or evaluate performance.
Supervise the
work
of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
3
Detailed Work Activities
Confer with coworkers to coordinate
work
activities.
Maintain current knowledge related to
work
activities.
Prepare employee
work
schedules.
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Related Activities
Soft Skills
Technology Skills
O*NET Data
Abilities
Interests
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Skills (Basic)
Skills (Cross-Functional)
Work Activities
Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
My Next Move
Mi Próximo Paso
My Next Move for Veterans
Resource Center
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Partner sites
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U.S. Department of Labor
Related Sites
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How do they match: 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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