How do they match: Telephone Operators

  • Customer Service Assistant
  • Customer Service Representative
  • Toll Service Observer

  • Calculate and quote charges for services such as long-distance connections.
  • Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
  • Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
  • Promote company products, services, and savings plans when appropriate.
  • Provide relay service for hearing-impaired users.

  • Calculate costs of goods or services.
  • Operate communications equipment or systems.
  • Promote products, services, or programs.