How do they match: Telephone Operators

  • Information Operator
  • Information Specialist
  • Customer Service Assistant
  • Customer Service Representative
  • Toll Service Observer

  • Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

  • Calculate and quote charges for services such as long-distance connections.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Promote company products, services, and savings plans when appropriate.
  • Provide relay service for hearing-impaired users.
  • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  • Update directory information.

  • Answer telephones to direct calls or provide information.
  • Calculate costs of goods or services.
  • Enter information into databases or software programs.
  • Promote products, services, or programs.
  • Search files, databases or reference materials to obtain needed information.