How do they match: Bill and Account Collectors

  • Bill and Account Collectors

  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.

  • Record information about financial status of customers and status of collection efforts.
  • Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

  • File documents or records.
  • Maintain financial or account records.
  • Maintain medical records.