How do they match: Billing and Posting Clerks

  • Customer Billing Specialist

  • Contact customers to obtain or relay account information.
  • Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.
  • Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
  • Route statements for mailing or over-the-counter delivery to customers.

  • Discuss account status or activity with customers or patrons.
  • Maintain office equipment in proper operating condition.
  • Operate office equipment.
  • Respond to customer problems or complaints.