How do they match: Correspondence Clerks

  • Sales Correspondent
  • Authorization Rep
  • Authorization Representative
  • Correspondence Rep
  • Correspondence Representative
  • Customer Service Representative

  • Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

  • Compile data from records to prepare periodic reports.
  • Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
  • Route correspondence to other departments for reply.
  • Submit completed documents to typists for typing in final form, and instruct typists in matters, such as format, addresses, addressees, and the necessary number of copies.

  • Read materials to determine needed actions.