How do they match: Customer Service Representatives

  • Sales Facilitator
  • At Home Independent Call Center Agent
  • Claims Agent
  • Customer Service Agent
  • Guest Service Agent

  • Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Solicit sales of new or additional services or products.

  • Execute sales or other financial transactions.
  • Review customer insurance information.