How do they match: Reservation and Transportation Ticket Agents and Travel Clerks

  • Customer Service Agent
  • Customer Service Representative

  • Confer with customers to determine their service requirements and travel preferences.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Prepare customer invoices and accept payment.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
  • Trace lost, delayed, or misdirected baggage for customers.

  • Discuss goods or services information with customers or patrons.
  • Provide notifications to customers or patrons.
  • Provide transportation information to passengers or customers.
  • Review customer information.