How do they match: Public Safety Telecommunicators

  • 911 Emergency Services Dispatcher
  • Service Dispatcher
  • Police and Fire Dispatcher

  • Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.

  • Discuss goods or services information with customers or patrons.
  • Enter information into databases or software programs.
  • Maintain current knowledge related to work activities.
  • Provide basic health care services.
  • Search files, databases or reference materials to obtain needed information.