How do they match: Public Safety Telecommunicators

  • Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

  • Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
  • Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
  • Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
  • Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

  • Answer telephones to direct calls or provide information.
  • Discuss goods or services information with customers or patrons.
  • Enter information into databases or software programs.
  • Interpret blueprints, specifications, or diagrams to inform installation, development or operation activities.
  • Relay information between personnel.
  • Search files, databases or reference materials to obtain needed information.