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How do they match:
Public Safety Telecommunicators
4
Alternate Occupation Titles
911 Emergency
Services
Dispatcher
Call
Person
Call
Taker
Service
Dispatcher
1
O*NET-SOC Description
Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations
centers.
Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to
callers
based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
7
Tasks
Answer routine inquiries, and refer
calls
not requiring dispatches to appropriate departments and agencies.
Maintain files of information relating to emergency
calls
, such as personnel rosters and emergency
call
-out and pager files.
Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch
service
area.
Provide emergency medical instructions to
callers.
Question
callers
to determine their locations and the nature of their problems to determine type of response needed.
Receive incoming telephone or alarm system
calls
regarding emergency and non-emergency police and fire
service
, emergency ambulance
service
, information, and after-hours
calls
for departments within a city.
Record details of
calls
, dispatches, and messages.
5
Detailed Work Activities
Answer telephones to direct
calls
or provide information.
Discuss goods or
services
information with
customers
or patrons.
Maintain
call
records.
Provide basic health care
services.
Refer
customers
to appropriate personnel.
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Abilities
Interests
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Work Context
Work Styles
Work Values
Crosswalks
Military
Education
Occupation Handbook
SOC
DOT
RAPIDS
ESCO
Sites
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Mi Próximo Paso
My Next Move for Veterans
Resource Center
O*NET Web Services
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U.S. Department of Labor
Related Sites
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How do they match: 43-5031.00 - Public Safety Telecommunicators
by
U.S. Department of Labor, Employment and Training Administration
is licensed under a
Creative Commons Attribution 4.0 International License
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