How do they match: Public Safety Telecommunicators

  • Communications Specialist
  • Dispatch Specialist
  • Telecommunications Specialist

  • Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

  • Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
  • Question callers to determine their locations and the nature of their problems to determine type of response needed.
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.

  • Interpret blueprints, specifications, or diagrams to inform installation, development or operation activities.
  • Search files, databases or reference materials to obtain needed information.