Job Opening: Technical Support Engineer
- Company
- CRIBL INC
- Location
- MADISON, WI
- Posted on
- April 24, 2024
JOB REQUIREMENTS: Duties and Responsibilties of Job: Cribl does
differently. What does that mean? It means we are a serious company that
doesn\'t take itself too seriously; and we\'re looking for people who
love to get stuff done, and laugh a bit along the way. We\'re growing
rapidly - looking for collaborative, curious, and motivated team members
who are passionate about putting customers first. As a remote-first
company we believe in empowering our employees to do their best work,
wherever they are. As the data engine for IT and Security many of the
biggest names in the most demanding industries trust Cribl to solve
their most pressing data needs. Ready to do the best work of your
career? Join the herd and unlock your opportunity. Why You\'ll Love This
Role Cribl is seeking a Senior Technical Support Engineer to ensure
customer success by providing enterprise-level support to our customers
and partners. We are a fast-growing, remote-first company with a mission
to unlock the value of all observability data. At our core, we believe
in shipping phenomenal products and doing good by our customers and
communities. We provide our customers with a new and unprecedented level
of observability, intelligence, and control over their real-time data.
We\'re backed by Sequoia and CRV, and our products are deployed in some
of the largest organizations in the world processing 100s of TB and PB
of IT & Security data, and managed by Site Reliability Engineers, System
Engineers, and Technical Operations teams. In this role, you will be
joining a highly technical and collaborative team that is committed to
shipping high quality software and enjoying all the goat gifs the
internet has to offer. The ideal candidate for this role has a mixture
of strong technical chops, an innate desire to help customers, and a
natural affinity for collaboration. We are accepting applicants in
Canada and the United States As An Active Member Of Our Team, You
Will... * Develop a deep technical understanding of Cribl Stream and
our other products. * Provide extraordinary technical support to our
Enterprise customers and across various channels such as Slack, Email,
online meetings, etc. * Research, diagnose, troubleshoot and identify
solutions to resolve customer issues. * Follow standard procedures for
reproducibility and escalation of unresolved issues to the appropriate
internal teams. * Provide prompt and accurate feedback to customers,
set achievable expectations, and ensure proper recording and closure of
all issues. * Provide and document knowledge in the form of knowledge
base tech notes, articles and participate in real-time forums (e.g.,
Slack) for real-time questions. If You Got It - We Want It * BS degree
in Computer Science or similar degree, or equivalent work experience. *
5+ years\' experience supporting enterprise customers or working
hands-on with distributed systems. * Passionate about working on
complex technical issues. * Expert-level troubleshooting &
problem-solving skills, and a critical thinking. * Excellent
client-facing skills, excellent written and verbal communication skills.
* Experience with Linux, AWS, Azure, and Networking. * You currently
live in Canada or the United States Bonus Points/Preferred
Qualifications: * Experience with Splunk, Elasticsearch, LogStash
and/or other related observability technologies * Regex and JS
experience is a Plus Salary Range (\$82,000 - \$158,500) The salary for
this role is dependent on geographic location. The salary offered within
the range described will be based on the individual candidate\'s
job-related knowledge, skills, and experience. In addition to a
competitive salary, Crib To view the full job description please use the
link below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc1NDExLjg3NzBAY3JpYmxjb21wLmFwbGl0cmFrLmNvbQ
***** APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc NDExLjg3NzBAY3JpYmxjb21wLmFwbGl0cmFrLmNvbQ