Job Opening: Medical Records Technician

TITLE

Medical Records Technician

FULL-TIME/PART-TIME

Full-Time

EXEMPT/NON-EXEMPT

Non-Exempt

DESCRIPTION

JOB SUMMARY:Facilitate and coordinate timely processing of medical records requests upon receiving a Release of Information (ROI). Distribute and deliver medical records releases from collaborating agencies, patients, physicians, other healthcare providers, insurance companies and attorneys. Demonstrate knowledge of and adhere to all State and Federal regulations regarding release of patient information, HIPAA, PHI and maintaining patient confidentiality. HOPES has an integrated team model approach to patient care. Part of the Medical Records Technicians responsibility will include participation in organization wide Patient Centered Medical Home activities to enhance patient care.

ESSENTIAL FUNCTIONS:

• Maintain a good knowledge and understanding of Northern Nevada HOPES mission, vision, and philosophy and support these tenets at all times while conducting agency business.
• Contribute to a healthy work environment by demonstrating the following: active participation in meetings and team building activities; direct and timely communication about needs and problems at all times and an open and receptive attitude towards proactive problem solving and constructive feedback approaches.
• Maximize learning opportunities by remaining receptive to constructive feedback and utilizing support available from your supervisor.
• Must be computer proficient and able to utilize an Electronic Health Record system for maintenance and retrieval of records.
• Handle all clinic scanning and Medical record requests from clinical staff.
• Tracking of request for internal compliance audits.
• Receives requests for release of medical records and process requests in a timely manner.
• Reviews medical records to ensure confidentiality guidelines are in place.
• Ensure that medical records release requests adhere to HIPAA guidelines.
• Maintains patient confidentiality and has full understanding of HIPAA.
• Able to handle sensitive and confidential information and situations.
• Able to meet strict deadlines while handling frequent interruptions and must also multi-task and interact with a wider variety of people on various and, at times, complicated issues.
• Able to use, store and maintain multiple usernames and passwords.
• Follows policy and procedure regarding medical records release at all times.
• Performs other work related duties as requested.
• Requests paper medical records from Pulitz upon requests from providers.
• Maintain and processes all faxed test results, referrals, mail and other correspondence and electronically files in the proper electronic health record.
• Responds to all internal requests for medical records.
• Participate in all meetings and workflow improvement projects as needed.
• Assists with other assignments as needed and requested by direct supervisor

Named one ofthe Best Places to Work in Northern Nevadain 2015, 2018, 2019 and titled Best Place to Work Hall of Fame,we offer a great deal of attention to ensuring our employees have work/life balance and the opportunity to grow and develop their careers. We offer a second-to-none benefits package (where there are free options for employee medical, vision, dental and basic life insurance for full-time employees), very competitive compensation, generous paid time off, and a chance to partner with amazing care providers to change lives.Check out our AMAZING benefits program athttps://www.nnhopes.org/wp-content/uploads/2023/12/HOPES-Benefits-Overview-23-24.pdf.

At HOPES, all employees serve as ambassadors to our patients and the community. Your co-workers at HOPES are one of the many contributing factors to HOPES being named one of Northern Nevada's Best Places to Work three times in the last five years. To learn more about the Key Accountabilities of HOPES Squad members, tak a look athttps://www.nnhopes.org/wp-content/uploads/2020/03/HOPES-Squad-KAAs.pdf.

Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as unique as the populations we serve! However, we all agree on our dedication to optimizing wellness for the people we serve and understand we ALL are responsible for the mission of Northern Nevada HOPES.

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