Job Opening: Sr. Contact Specialist Team Lead

JOB REQUIREMENTS: Sr. Contact Specialist Team Lead - Collections Location US-WI-Racine ID 2024-25751 Category Financial Services Position Type Full-time Overview CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial\'s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction. CNH Industrial Capital provides various loans, leases, insurance, credit cards and other financial products to customers and dealers of CNH Industrial. It manages \~USD 26B in receivables across four regions including North America, South America, EMEA and Asia Pacific. The Sr. Contact Specialist Team Lead - Collections is responsible for coaching, motivating and training a team of Customer Contact Specialists focused on resolving past due customer receivables within an assigned geographical portfolio while contributing to the monthly delinquency and customer service goals and objectives of CNH Capital. Responsibilities Use analytic skills and negotiating techniques to resolve delinquent customer accounts greater than 60 days past due using all available collection tools while promoting customer retention and dealer satisfaction Motivate and train assigned team members on effective collection queue management by ensuring collection timelines and procedures are followed and to ensure proper utilization of all available collection tools such as on-line payments and payment schedule changes Review, approve and process transactions from assigned team members for waivers, write-offs, adjustments, payment schedule change requests, collection agency assignments and repossession placements Respond to customer and dealer inquiries timely via telephone and email. Inquires may include but are not limited to: payoff requests, current account balance, interest paid, requests for statements, taking real-time payments and processing demographic changes Participate in various projects assigned by management including but not limited to: system testing,... For full info follow application link. CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal \"EEO is the Law\" poster and its supplement at https://www.dol.gov/agencies/ofccp/posters. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/96EB1C600660425E Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.