Job Opening: IT Support Specialist
- Company
- SOUTHWEST TECH
- Location
- FENNIMORE, WI
- Posted on
- May 16, 2024
JOB REQUIREMENTS: Provides advanced computer and technical assistance to
individual end users to enable effective technology utilization; duties
may include but are not limited to addressing daily campus technology
requests, including prioritizing tickets and requests, assessing the
issues, implementing resolution; and troubleshooting technical issues
(e.g., network issues) in person and over the phone. Manages and
supports enterprise applications to ensure ongoing functionality; duties
could include but are not limited to, serving as a liaison, application
administrator, and/or subject matter expert for assigned areas; managing
the lifecycle of the application and maintaining the application(s),
including designing, implementing, and maintaining all classroom
technology. Purchases and deploys new computers and other hardware and
software based on college requirements; related duties may involve
determining budgeted amount; complying with purchasing policies,
licensing agreements, copyright, and other laws and regulations;
reviewing quotes; and researching and recommending software and hardware
purchases. Manages various aspects of ongoing and potential projects to
ensure timely project/task completion; work may involve prioritizing
tasks, determining resources, adjusting timelines, and assessing vendor
strategies. Provides training to end users of new software and hardware
to promote effective use of technology; duties may involve assessing
user competency, presenting information in a non-technical way,
determining hardware and software needs, and maintaining records.
Assists in the development of the budget by determining hardware
standards and pricing; and manages assets by determining needs for asset
tags and assigning asset locations Work alongside other technical
support specialists, network support specialist and information security
officer/Director of Information Technology Services, as needed, with
planning, integration, installation, and security of systems or/or
upgrade existing systems. Work closely with technical support
specialists, network support specialists, and information security
officer/Director of Information Technology Services, as needed, on
policies, issues and/or testing that are security related and impact
data center and SWTC systems. Report any known system intrusion, breach,
or sensitive data exposure/loss to information security officer/Director
of Information Technology Services, as needed, to assess, plan action,
resolve or mitigate or reengineer existing processes/procedures or
recommend and/or develop new processes/procedures to prevent future
exposure. Performs other related duties as assigned. ***** OTHER
EXPERIENCE AND QUALIFICATIONS: Associate degree in Information
Technology or related field and 5 years of related experience; or
equivalent combination of education and experience. Must be service
minded, adaptable, and self-motivated. Work effectively in a team-based,
quality environment, and provide exceptional customer service.
***** APPLICATION INSTRUCTIONS: Apply Online: www.swtc.edu/jobs
Other: APPLICATIONS Internal and External applicants complete and submit
the online employment application at www.swtc.edu/jobs For questions
regarding the application process please email Human Resources at
humanresources@swtc.edu or call 608.822.2314. If you need an
accommodation, call 608.822.2632 (TDD: 608.822.2072) or email
disabilityservices@swtc.edu