What Clinical Operations contributes to Cardinal Health?
Clinical Operations is responsible for bridging the gap between the clinical users of the Presource products with the Presource production, quality, and sales teams. This position must balance the needs of the customer and the Presource quality team to achieve a positive customer experience. To achieve the position goals, the clinical operations specialist interacts with operations to provide clinical insights of customer experience when non conformances are sent.
Demonstrates extensive knowledge and understanding of relevant clinical operations, products, and services.
Influences customer perception about how the company is committed to provide a product of great quality.
Develops, plans, and manages site training programs to link the customer experience with defect awareness.
Serves as lead consultant and resource to internal and external customers in multi-site and/or complex environments.
Mentors internal staff regarding best demonstrated practices
Initiates discussion to obtain in-depth customer feedback for product and service improvement opportunities.
Understand the kit assembly/manufacturing processes.
Job Summary
Senior Clinical Operations Consultant collaborates with field sales teams to drive Cardinal Brand growth with customers. The team works alongside the Quality and Operations team to provide subject matter expertise related to product knowledge, procedural packs, pack design, clinical supply chain, safety compliance, product standardization and utilization.
This position reports to Quality Director.
Responsibilties
Present formal presentations to clinical groups
Present to clinical leadership and sales team regarding Cardinal Health Quality issues.
Apply clinical knowledge and expertise to Cardinal Health value proposition for Cardinal Health kits.
Provide clinical recommendations and best practices.
Understand the balance between clinical needs and fiscal responsibility when making product and practice recommendations.
Support internal projects and initiatives as required.
Assess clinical impact when raw material non conformances are communicated.
Serve as a resource to the Presource Complaints team.
Qualifications
6-8 years of Operating Room experience preferred.
End to End understand of procedural supply-chain, strong customer, kitting, and industry knowledge.
Results accountability, effective business acumen, presentation, and communication skills
Understanding of customer buying
Strong influencing skills, ability to work cross-functionally.
Effective project management, organization, and prioritization skills
Demonstrate advanced knowledge of Cardinal and customer industry (e.g., key competitors, technology, terminology, regulations)
Ability to travel 10% within respective territory.
Basic understanding of 820 QSR and ISO 13485 requirements.
What is expected of you and others at this level?
Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
Participates in the development of policies and procedures to achieve specific goals
Recommends new practices, processes, metrics, or models
Works on or may lead complex projects of large scope
Projects may have significant and long-term impact
Provides solutions which may set precedent
Independently determines method for completion of new projects
Receives guidance on overall project objectives
Acts as a mentor to less experienced colleagues
Anticipated salary range: $102,000 - $145,700
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 6/2/2024 *if interested in opportunity, please submit application as soon as possible.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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