Job Opening: Customer Experience Specialist
- Company
- TestEquity LLC
- Location
- Worcester, PA
- Posted on
- May 18, 2024
Reference #: 100883
Job Details
Level
Experienced
Job Location
PA Worcester - Worcester, PA
Position Type
Full Time
Education Level
High School
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
Description
Summary position/purpose:
The Customer Experience Specialist is responsible for interacting with the company's customers by addressing inquiries, requests for information, and reconciling and updating information as required.
Essential Duties, Functions and/or Responsibilities:
Handle incoming phone calls from our 800 numbers
Assist customers with placing orders and providing quotes over the phone
Assist in managing our shared customer support inbox by responding to customer inquiries
Perform general account management to our smaller, unassigned accounts
Provide order status to customers via phone or email
Provide assistance to our customers via web chat
Respond appropriately to customer requests for information
Perform other duties and tasks as assigned
Qualifications
Education and/or Work Experience Requirements:
High School Diploma or AA in business
A minimum of 3-5 years of sales related customer service tasks and responsibilities
Excellent communication both verbally and in writing
Attention to detail
Microsoft Office skills and knowledge (data entry)
Prior experience utilizing an ERP system
Physical Requirements:
Sedentary Work - sitting for long periods of time
Repetitive Motion - typing, phone dialing
Pushing, pulling, grasping, reaching
TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
TestEquity LLC is an Equal Opportunity Employer