We are seeking an Alarm Monitoring Center Associate to join our federal team
based at our Aurora, CO monitoring center location.A
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At Johnson Controls, we support our nationas most critical facilities, the
people who occupy them, and the missions they enable. Johnson Controls
Federal Systems (JCFS) is a specialized team serving as a trusted partner
to the federal government. We help modernize U.S. military installations,
Department of Defense and other federal agency facilities to be smarter,
more resilient, efficient, sustainable, and secure.
Pay Range: $20.00 - $27.00 p/h to start. Will receive an additional
$2.00 per hour upon receipt of active Department of Defense Secret security
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Location: This position can be based out of Aurora, CO or Kansas City,
MO (Relocation not available)
Shift: 1st Shift (6:30 am - 3:00 pm Wednesday - Sunday (Monday &
Tuesday are the days off)
Benefits: Eligible for benefits on first day of employment
Vacation: 3 weeks of paid vacation per calendar year
Travel Required: None
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As an Alarm Monitoring Associate, you will:
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Handle incoming alarm signal activities and take appropriate action per
instruction, including video surveillance and monitoring of security
equipment and fire alarm systems on-site at military facilities around the
United States
Notifies appropriate authorities and customers if alarm signal is received
Makes outbound calls in order to dispatch Police and/or Fire Departments
regarding alarm activities while following standard operating procedures
Responds quickly and precisely to incoming phone calls
Documents all alarm activity and subscriber phone calls via PC and activity
reports
Operates all call center equipment and peripheral equipment
Interacts with external and internal customers via telephone, email and in
person
Work with outside repair technicians, guards, etc. to ensure that signals
are received properly and that circuits and signaling devices are restored to
normal operation
Initiates necessary action when irregular signals are received or trouble
develops
Resolves operational, customer service and/or employee issues
Adheres to standard operating procedures and special instructions
Promotes a positive customer service atmosphere.a
Other duties as assigned
Required Qualifications:
High School Diploma or GED
At least one year of customer service experience; preferably in a call
center environment
Professional communication skills, both written and verbal
Intermediate computer knowledge including general Microsoft Windows
environment and Microsoft Office suite (Word, Excel, Powerpoint, etc)
Able to multi-task in a fast-paced work environment
Comfortable handling potential emergency situations
Able to type a minimum of 25 words per minute
Strong organizational skills, ability to multi-task, and detail orientation
Successful completion of training module (minimum 80% accuracy)
The ability to obtain and maintain a Department of Defense Secret security
clearance required. (This involves a background/character, criminal
history, employment, and credit check.)A Active Secret security
clearance prefe
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Preferred Qualifications:
Prior experience working with law enforcement, emergency dispatching, or a
criminal justice background
Experience working with DoD Masterminds software
Who We Are
At Johnson Controls (NYSE:JCI), we are One Team working
collaboratively to create purposeful solutions that make a difference in the
world. We are a Fortune 500 company with more than 100,000 employees
worldwide offering the world s largest portfolio of building technology
products, solutions and services. As a member of our Federal Systems team,
your work matters. We value and recognize your contributions and want to help
you succeed. We invest in our employees, provide opportunities for growth
and advancement, and foster a culture of inclusion and respect.
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To learn more about who we are and what we do, please check out our video. A
Recently, Johnson Controls has been recognized by several organizations for
leadership in Environment, Sustainability and Governance, as well as
innovations in smart building platforms:
Named to
Corporate Knights Global
Identified as a Sustainalytics for managing material ESG issues
Received HRH The Prince of Walesa inaugural
Ranked 67 on the Drucker Instituteas list of
Named Chairman and CEO George Oliver
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Johnson Controls is an equal employment opportunity and affirmative action
employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, age, protected veteran status, genetic information, sexual
orientation, gender identity, status as a qualified individual with a
disability, or any other characteristic protected by law. For more