Job Opening: Administrative Specialist-TLC

JOB REQUIREMENTS: ESSENTIAL JOB FUNCTIONS (Other duties may be assigned): (50%) Teaching and Learning Center Administrative Duties Greet employees who visit the TLC Offices. Provide an exceptional customer service experience to both internal and external customers throughout every interaction. Organize and coordinate all logistical elements of events and professional development offerings, including creating promotional content, reserving rooms, planning catering, communicating with facilitators, for events such as new employee orientation, onboarding, Team Development Days, FQAS faculty quality assurance, campus technology training, and identified professional development course offerings. Coordinate monthly two-day New Employee Orientation; conduct Cleveland campus tours for new employees. Maintain a budget, submit purchase requests, validate invoices, reconcile purchasing card, and process compensation for TLC event facilitators. Provide project and process management support to monitor activities, create documentation, calendar & schedule events, order supplies, track attendance, prepare training and event materials, administer evaluations. Create and manage the development, production and maintenance of physical and web-based promotional and informational material related TLC programming and events. Participate in college-wide teams and contribute to accomplishing the team\'s goals. (30%) SumTotal (Learning Management System) Administrator Serve as LTC\'s SumTotal Learning Manager System administrator. Maintain accurate information in our content and learning management systems. Event creation - set up new classes/courses, schedule, run reports, and monitor course enrollment. Vendor management - work closely with LMS vendor to report, track, and resolve technical and non-technical system issues impacting end-users. Develop and execute testing plans for any system changes or enhancements with documented outcomes. Loads SCORM, AICC, and Open Content Network courses/programs into Learning Management System. Create & update documentation, training materials, user guides, etc. (20%) Training and Development Provide on-demand micro-learning to staff on how to access and use Lakeshore technology. Create and maintain documentation and training resources (e.g., webpages, MS Team files, SharePoint sites, print files).; manage content electronically, including creating, editing, and navigating. Assist in developing and maintaining E-Learning courses in Articulate Rise 360, presentations, and files; identify unique and engaging methods to present content to a diverse audience. Research and analyze available emerging technologies and software to support organization initiatives. Demonstrated use of educational technologies (e.g. Microsoft Office 365 apps, OneDrive, OneNote, Teams). ***** OTHER EXPERIENCE AND QUALIFICATIONS: EDUCATION AND EXPERIENCE: Associate degree in business, Administrative Professional, Human Resources, Education, or in a related discipline required. Two to three years\' recent related occupational experience required. Customer service and professional office experience is required. ***** APPLICATION INSTRUCTIONS: Apply Online: https://phe.tbe.taleo.net/phe01/ats/careers/v2/viewRequisition?org=N2FGE8&cws=37&rid=877 Other: A LTC Certified Employment Application must be completed in its entirety to be considered for a position at the College. Unofficial college/university transcripts and photo copies of licenses/certifications must be submitted to the Human Resources Department. To obtain a copy of our online employment application please visit LTC\'s website (link provided above) or simply call Human Resources at 920 693-1863 to request an application form to be sent. Note: Meeting the minimum requirements does not guarantee an interview for a position.