Job Opening: Technical Support Specialist
- Company
- Kansas Employer
- Location
- Pittsburg, KS
- Posted on
- May 9, 2024
This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/12924690
Pittsburg State University is accepting applications for a Technical
Support Specialist in Information Technology Services. This position
will provide technical advice, assistance and support to computer users
in a distributed computer environment by repairing, maintaining, and
installing computer hardware, software and other peripherals and systems
necessary to conduct the business of Pittsburg State University. These
duties are performed in all university settings including office areas,
computer labs, public areas, and more; the expectation being that the
employee performs with the most professionalism and efficiency.
Duties and Responsibilities:
45% - Recommend, schedule and perform repairs and maintenance to ensure
desktop integrity to clients on campus within established standards and
guidelines. This includes, but is not limited to computer hardware,
computer software, peripherals and other devices.
20% - Enter all support issues in the department ticketing program with
all steps completed and conversations documented by following client
communication and procedures as documented in the tech support standards
document.
20% - Work with peers and other ITS staff to provide prompt
troubleshooting and proactive planning to ensure continuity and security
of the campus network. This includes following designated standards for
setup and on-going service to end-users.
10% - Increase knowledge base by reading, training or other methods to
keep up-to-date technically and apply new knowledge to job.
5% - Act as backup administrator for various campus applications as well
as other duties as assigned.
