Job Opening: Service Delivery Manager
- Company
- OMG Roofing Products
- Location
- Agawam, MA
- Posted on
- May 22, 2024
Service Delivery Manager #OMG-963 Job Description OMG Inc. is a leading
manufacturer of fastening products and technologies for the commercial
roofing and construction industries worldwide. Headquartered in western
Massachusetts, OMG is an equal-opportunity employer prioritizing the
safety of our employees and customers. The company values integrity,
teamwork, diversity, trust, respect, commitment, and a passion for
excellence. OMG is a global company operating manufacturing facilities
in Massachusetts, Illinois, and Minnesota. Position Overview OMG
currently operates in two Divisions: OMG Roofing Products and
FastenMaster?. OMG Roofing Products is a leading global manufacturer and
supplier of value-added components for the commercial roofing industry.
The FastenMaster Division manufactures and markets innovative, premium
quality wood-to-wood fasteners that are engineered to enable
professional contractors to complete building projects safer, faster,
and easier. The Service Delivery Manager uses Sales Inventory Operations
Planning (SIOP) data to ensure on-time product delivery. This key
position demands strong organizational and communication skills to
manage the flow of material through the value stream using our Kanban
pull system. The Service Delivery Manager must have a strong
understanding of product manufacturing and lean processes and will lead
by example. Position Responsibilities Promote Safety as the Number One
priority of all OMG employees. Drive Continuous Improvement (CI) and
Lean Manufacturing, providing direction and support to the Service
Delivery team to meet customer demand. Use our SIOP process to review
production capability and recommend measures to improve output or
identify alternative procurement options. Review daily orders against
inventory levels and manage the Kanban system. Communicate with internal
and external supply chains to ensure the availability of raw materials.
Regular interaction with the commercial team to identify internal or
customer-driven events that could impact the established plan. Conduct a
weekly review to ensure policies and processes related to Kanban are
followed throughout the value stream. Perform other tasks as assigned.
Position Requirements Bachelor?s degree required or equivalent
combination of education and experience. Strong understanding of Lean
principles. Strong communication, organizational, analytical, and
mathematical skills. Familiar with Supply Inventory Operations Planning
(SIOP). Strong analytical and quantitative skills. Ability to use data
to identify trends. Team-oriented approach with a desire to work in a
hands-on leadership capacity. Good judgment, and excellent time
management skills. Strong sense of responsibility and ownership plus a
desire and willingness to institute change when needed. PC skills
including experience with MS Office Suite, and advanced use of Excel a
plus. Proficient with enterprise resource systems, QAD preferred.
Positive can-do attitude. Physical Requirements Ability to work in high
noise areas and wear appropriate hearing protection devices. Ability to
operate a motor vehicle while maintaining focus on safe driving and
avoiding all distractions when behind the wheel, especially cell phones.
The position requires the ability to regularly stand for long periods of
time. Ability to walk, stand, stoop, kneel, crouch, crawl, use hands to
handle, or feel objects, tools, or controls, reach with hands and arms,
climb or balance; and occasionally lift/push/pull/carry up to 25 Must be
able to complete all essential job functions listed in the position
responsibilities, with or without reasonable accommodation.