Job Opening: Resource Center Assistant

Company
Southwest Training Services, Inc.
Location
Charleroi, PA
Posted on
April 25, 2024
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The Resource Center Assistant will help PA CareerLink® operate efficiently by welcoming customers and visitors, managing traffic flow at the front desk, and handling general CRC duties.

 

Job Duties

  • Welcome customers and visitors to PA CareerLink® and the Career Resource Center (CRC) with a friendly smile. Professional attitude and behavior is required at all times.
  • Direct customers/visitors to the CRC and/or to appropriate partner as requested.
  • Answer calls in an informative and friendly manner and forward to requested staff extensions.
  • Assist individuals with sign in process at the customer sign-in kiosk at front desk.
  • Assist individuals with completing digital intake form.
  • Willingness and ability to learn skills on how to navigate a computer, offer assistance to job seekers with registering on PA CareerLink® website.
  • Assist job seekers get onto employment related websites to apply for jobs or file a UC claim.
  • Direct employers visiting this PA CareerLink® site to the PA CareerLink® Administrator and/or Business Services Team.
  • Operate copier for customers. All copies must be related to job search or UC (copies of resumes/cover letters, copies of UC claims, pay stubs, etc.)
  • Operate fax machine for customers. All faxes should be related to job search or UC.
  • Copy materials and stuff envelopes for mass mailings.
  • Monitor literature displayed in the CRC and replenish when necessary.
  • Advise management staff of office supply needs and equipment maintenance alerts.
  • Attention to detail and proper completion of documents is essential.
  • Willingness to participate in staff meetings and trainings.
  • Adhere to the Confidentiality Policies & Procedures

Tasks to be completed during each shift:

  1. Restock copier and CRC printers with paper
  2. Restock CRC tables/computer workstations with pencils and paper

  3. Ensure that CRC area is clean and uncluttered

     

Reporting:    Reports to PA CareerLink® Administrator

Supervision: Reports to PA CareerLink® Administrator

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This data is delivered by an API from CareerOneStop , sponsored by U.S. Department of Labor, Employment and Training Administration. Job postings come from NLx , by the National Labor Exchange, which is co-sponsored by the Direct Employers Association and the National Association of State Workforce Agencies .