Job Opening: Case Manager

Position Summary:  

The position of Case Manager I will work under the supervision of the Family Development Program Manager to provide emergency and supportive services to low income and those experiencing housing insecurity for those who reside within Utah county. 

Responsibilities: 

The Case Manager I position, located in Provo, Utah, will work directly with the Family Development team to meet the needed support and emergency services of those in Utah county. 

The Case Manager I is responsible for carrying out the following types of activities: 

• Interview and assess clients' crisis and immediate needs, 

• Serve as a supporting member of the Family Development team, 

• Utilize Community Action Services & Food Bank's (CASFB) resources to aid accordingly, 

• Develop plans of action and make community resources referrals, 

• Identify and recruit eligible participants for program's supportive case management, 

• Perform follow-up and outreach consultations to continue case management activities,                   

• Plan and facilitate family activities and document outcomes, 

• Efficiently and accurately document services and outcomes, and enter data in a timely manner, 

• Reconcile reports for monitoring visits from grant coordinators, 

• Perform after-hour, on-call duties every 3-5weeks after sufficient training, 

• Coordinate with other CASFB employees to represent the agency in solving community issues surrounding the topic of poverty 

• Other roles and duties as assigned by program manager and directors. 

   

Qualifications: 

• Minimum of two years of post-secondary education in Human Services or Social Work fields, and minimum of two years' work experience in a related position providing counseling and services to the low income and homeless populations, OR the equivalent combination of education and experience substituting on a year-to-year basis. 

• Knowledge and understanding of resources available in the Family Development program and in the community. 

• Have excellent written and oral communication skills and the ability to conduct training professionally.  

• Have reliable transportation and a flexibility of hours to accommodate training, outreach visits, activities, and special projects 

• Ability to remain calm and professional under stressful situations 

• Ability to interact and communicate well with low income and/or homeless individuals in crisis and under extreme stressful situations. 

• Ability to work well as a supporting and contributing team member 

• Ability to speak and communicate in Spanish is preferred for this position