Job Opening: Host - West Woods Golf Club
- Company
- City Of Arvada
- Location
- Arvada, CO
- Posted on
- May 22, 2024
Position Purpose
A Host presents a positive first impression of the establishment's
friendliness, excellent service and high standards. The Host also greets
Guests upon arrival, informs Guests of their wait time, monitors a waiting
list, enters Guest names into the computer system, shows Guests to their
table and bids Guests farewell as they leave.A Host must be able to carry
natural conversation with Guests without sounding scripted or intrusive.
Additionally, the Host cares for our Guests by refilling beverages and
performs light housekeeping duties such as cleaning glasses and menus and
ensures restrooms are clean, stocked and orderly. As a member of an
energetic team, the Host may also need to answer the phones and fill to-go
orders when needed. Availability must include nights and weekends.
Job Functions / Scope of Authority
General Job Guideline and Responsibilities
Greet incoming and departing Guests warmly with a genuine smile and eye
contact; escort them to assigned dining area; present menus; announce
waiter's name.
Use visual cues to seat Guests in either the bar or dining area depending on
their preference.
Inform Guest of current promotion and who will be serving them to ensure a
smooth handoff to the service staff.
Answer incoming calls to the restaurant and provide appropriate service.
Manage the flow of Guests into the Dining and Bar areas, provide accurate
wait times to incoming Guests if appropriate.
Tend to special Guest needs and requests.
Observant to Guests' needs throughout dining experience to ensure they
receive high quality service (i.e. notice a drink refill is needed while
seating another Guest and ensuring the drink is refilled prior to getting back
to the door).
Protect establishment and patrons by adhering to sanitation, safety and
alcohol control policies.
Help dining room staff by setting and clearing tables; replenishing water;
serving beverages.
Issue dining charges by verifying orders; calculating taxes; totaling bill
for to-go orders
Must be able to read menus
Must be able to articulate clear greetings and farewells to Guests, as well
as being able to understand requests for assistance
Must be able to clearly communicate Guests' needs to staff, including managers
Must be able to hear well in a loud environment in order to answer telephone
and respond to Guest requests
Working Environment / Qualifications
Must be at least 16 years of age.
Vision Mission Values
Vision:
We Dream Big and Deliver
Mission: We are dedicated to delivering superior services to enhance the
lives of everyone in our community.
Values:
Innovation: We excel in creativity, flexibility and the use of best
practices while valuing diverse backgrounds, ideas and perspectives.
Passion: We are a high performing, inclusive team inspiring each other to
pursue excellence.
Opportunity: We value our diversity, embrace possibilities, face
challenges, persevere and take action to deliver quality results
The City is an Equal Employment Opportunity.
Equal Employment Opportunity has been, and will continue to be, a
fundamental principle at the City of Arvada, where employment is based upon
personal capabilities and qualifications without discrimination because of
race, religion, color, sex, sexual orientation, gender identity,
gender expression, national origin, ancestry, citizenship status,
marital status, pregnancy, age,medical condition, handicap, or
disability or any other protected characteristic as established by
law. The city will comply with all applicable federal and state laws and city
policy in providing equal employment opportunities.