Job Opening: IT Support Specialist
- Company
- Hayward Tyler, Inc.
- Location
- Colchester, VT
- Posted on
- May 6, 2024
This job was posted by https://www.vermontjoblink.com : For more
information, please see: https://www.vermontjoblink.com/jobs/1151478
Job Summary:
This position is responsible for supporting the Information Technology
initiatives at Hayward Tyler Inc. The ideal candidate will be highly
motivated and will have practical experience supporting a Windows based
network and fundamental networking, PC hardware and software, and
computer/networking security knowledge. Ideal candidates will be
friendly, courteous, and willing to work as part of a team. Provide
training and documentation to end users. You will be primarily
responsible for the companys helpdesk ticketing system, assist with
network and system administration, setup and deploy workstations, assist
with server maintenance, and participate in on call rotation.
- End User Support
- Sets up, configures, and supports end user hardware and software
- Troubleshoot and fix/repair desktop hardware/software issues at
root cause
- Desire to work with users to ensure the available tools are
functioning
- Quick response to user needs
- Willingness to spend time helping users understand the best use
of available tools
- End User Training
- Train staff on the proper/best use of available software
- Create, update, and maintain end user documentation.
- Work with departments to build customized documentation and
training plans for current and new employees
- Maintain the IT ticketing system
- Triage and work incoming tickets
- Escalate as necessary
- Product Center Support
- Provide support for our PLM software.
- Assist users with adds, moves, and changes in the system.
- Assist with network support
- Maintain servers and network hardware
- Assist with patching of servers
- Assist with Network/System Administration
Supports Continuous improvement efforts through involvement in
structured problem solving and other activities using LEAN concepts.