Job Opening: Manager of Strategic Accounts
- Company
- EMPLOYMENT SOLUTIONS MANAGEMENT INC
- Location
- APPLETON, WI
- Posted on
- May 25, 2024
JOB REQUIREMENTS: Description EmployBridge is a place where your career
and passion come together! Strategic Account Manager- Greenville, WI Job
Summary: The Manager, Strategic Accounts is fully accountable for the
long-term evolution of the client\'s staffing operations including the
overall direction and operational management of all business activities.
This role is responsible for the day to day supervision of personnel to
ensure the timely, accurate, and quality delivery of customer goods and
service. This role oversees employee relations at the site - including
coaching, performance reviews, removal from assignments, and exit
interviews. This role ensures client satisfaction and engagement through
superior customer service and develops relationships with supervisors
and associates. This role anticipates staffing requirements and
expectations; develops value-added services to support changing client
needs through daily recruitment/fulfilment activities, and measurements
against established KPIs. This role is responsible for day-to-day
management of colleague performance to include coaching and development
of the client staffing team to ensure all service levels and performance
metrics are met. Essential Job Functions: Fosters a consultative
relationship with the client across all levels of management to ensure a
clear understanding of the client\'s business, staffing needs, culture,
and program expectations Develops and executes effective recruiting
strategies that deliver the applicant flow and hiring results to meet
and exceed fill rate and on-time fill rate goals Anticipates and
understands the local talent market and put in place a workforce
planning strategy to ensure a continuous pipeline of quality talent
Delivers client customized new hire orientations Runs and creates
reports to identify workforce challenges escalates when appropriate and
collaborates with the client to deliver, decline, or adjust expectations
(using CRM, Power BI, time/attendance software) Proactively identifies
and raises issues around limited and/or excess staff capacity
Collaborates with the client to address and resolve staff interpersonal,
personal, and/or professional development needs Serves as an escalation
point for Client, Procurement, Operations and HR Managers to discuss
issues or requests involving the client program and/or associates
Coaches associates on policies that could have legal implications and
involves onsite HR and leads investigations Maintains high levels of
customer satisfaction through regular communication and quarterly
business reviews with the client Oversees team duties and
responsibilities, coaches, and develops team, and assigns and ends
associate assignments Conducts audits related to brand and regulatory
requirements Education, Qualifications & Experience: Successful track
record of increased customer service... For full info follow
application link. Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/448240DD28574A84