Company Overview: At Otis, we are a global leader in the manufacture, installation, and service of elevators, escalators, and moving walkways. Our innovative solutions and commitment to excellence have made us a trusted name in the industry, serving a diverse range of customers worldwide.Job Description: We are seeking a dedicated and experienced Collection Manager to oversee our collections department and ensure the efficient and effective management of outstanding debts. The ideal candidate will be responsible for leading a team of collection agents, implementing collection strategies, and maintaining a high level of customer service while achieving collection targets.Responsibilities:
Lead and manage a team of collection agents, providing guidance, training, and support to ensure team success.
Develop and implement effective collection strategies and procedures to maximize debt recovery while maintaining customer relationships.
Monitor and analyze collection performance metrics, providing regular reports and recommendations for improvement.
Handle escalated customer inquiries and complex collection cases, demonstrating a strong understanding of collection laws and regulations.
Collaborate with other departments, such as finance and customer service, to streamline collection processes and improve overall customer experience.
Oversee the identification and recovery of old dues related to our elevator and escalator services, implementing specialized strategies for aged accounts to optimize collection outcomes.
Manage the process of dispute reversal, working closely with relevant stakeholders to address and resolve customer disputes related to our products and services and facilitate debt recovery.
Ensure compliance with all relevant laws and regulations governing debt collection practices.
Continuously assess and improve collection practices and procedures to optimize efficiency and effectiveness.
Qualifications:
+3 years of experience in similar position.
Bachelor's degree in a relevant field or equivalent work experience.
Proven experience in a collection management role, with a strong understanding of debt collection best practices and regulations.
Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team.
Strong analytical and problem-solving abilities, with the capacity to make data-driven decisions to improve collection performance.
Exceptional communication and interpersonal skills, with the ability to handle challenging customer interactions.
Proficiency in relevant collection software and tools, with the ability to leverage technology to enhance collection processes.
We offer competitive compensation and benefits, along with opportunities for professional growth and development in a dynamic and collaborative work environment.Thank you for considering joining our team at Otis!
