POSITION OBJECTIVE
The Resident Services Coordinator is responsible for the management of housing assignment administration. The coordinator will utilize a developmental, intentional, and comprehensive approach when creating and evaluating procedures and communications for the residential communities. Additional responsibilities include coordination of central office operations, housing procedures, and customer service initiatives. The coordinator is expected to provide exceptional service to students, parents, and the university community.
ESSENTIAL FUNCTIONS
Manage the daily operations of housing assignment administration for 4000+ students in residence halls and Greek chapter houses, including new student assignments (first year, transfer and exchange students), returning student assignments (room selection), summer housing, special accommodations (medical/ADA accommodations, special programs) and temporary student housing. Establish and maintain working relationships with the following offices related to housing assignments, billing questions and programs: Residence Life, Greek Life, First Year Experience, Student Advancement, Undergraduate Studies, Disability Resources, International Student Services, Real Estate/Triangle Management, Co-operative Education, Study Abroad, Financial Aid, Auxiliary Services, and Student Financial Services. Determine the appropriate student housing accommodation to meet the Americans with Disabilities Act (ADA based upon the recommendation from the office of Disability Resources. Take appropriate action for students with special circumstances (e.g., Junior Year Abroad, Cooperative Education, Professional Practicum, Washington Semester, International Exchange students, transfer students, students under academic action, medical accommodations, enrollment, or financial conflicts, etc.). (30%)
Create the process to conduct a timely and accurate census of the resident population at the beginning of each academic semester, for occupancy projections and university audit of room charges. Make recommendations about future technology upgrades and enhancements for use in the housing assignment and room selection projects. (10%)
Research and analyze occupancy, usage; identify trends, projections and forecasting needs in report form for management usage. (10%)
Maintain the housing assignment database system (StarRez) with up-to-date with accurate room designations. Responsible for the student billing process related to room charges and credits, damages, early arrivals, and late departure requests. Make recommendations about future technology upgrades and enhancements for use in the housing assignment and room selection processes. Review and determine housing release requests. Ensure that all factors are considered, established guidelines are followed, and fair/ consistent decisions are made (10%)
Respond and research complex email and phone inquiries from students, parents, families, campus partners, and external constituents to clarify policies, procedures and billing questions. (10%)
Serve as consultant with Residence Life and Greek Life staff in the mediation and resolution of roommate conflicts. Provide expert input about Greek chapter housing assignment policies and procedures in consultation with the associate director for university housing and the director of Greek Life. (6%)
Develop and implement departmental training for all levels of staff -- professional, clerical, service, graduate and undergraduate -- on the housing assignment process, policies, and procedures. (6%)
Work with the Office of Auxiliary Services in the administration of meal plan access and billing for students. (6%)
Responsible for the university-wide student check-
