Job Opening: SEACOM Public Safety Dispatcher (Part Time)
- Company
- Arizona Employer
- Location
- Sierra Vista, AZ
- Posted on
- May 18, 2024
This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6499405
Definition & Essential Functions:
This recruitment seeks qualified trained dispatchers from other public
safety dispatch centers willing to fill in shifts at SEACOM on an
as-needed basis.
Under general supervision, answers emergency 911 and non-emergency
telephone calls, determines nature and urgency of call and dispatches
appropriate personnel and equipment. This position is required to work
on a rotating shift schedule (day, mid-shift and nights) covering 24/7
operation which will include working holidays and weekends.
Job Summary & Essential Functions: Essential job functions include,
but are not limited to the tasks, responsibilities, skills and abilities
that are listed in the job description. This is not a comprehensive
listing of all functions and tasks performed. Individuals may perform
other duties as assigned needed to support the assigned functional area.
Tasks:
- Answers emergency and non-emergency phone lines, determines the
nature and urgency of the call, obtains the necessary information
and details regarding requests; refers to appropriate agency or
dispatches appropriate police, fire, and medical personnel and
equipment; records time and nature of call as well as time and
nature of response; directs concerns or calls for service to proper
channels, including other law enforcement agencies to confirm or
locate stolen vehicles, missing or wanted persons; continually
evaluate pending and new calls for service to assure they are being
assigned in order of priority; performs registration and driver\'s
license checks.
- Determines appropriate response necessary based upon questioning of
the caller; maintains status and location of law enforcement and
fire personnel; handles lobby traffic during non-business hours and
in instances where the caller is at the station; performs monthly
warrant updates and validations; responds to public requests for
general information; answers TDD calls and tests daily; maintains a
variety of logs relating to public safety, including radio logs, tow
company request, on-call duty officer request, and wanted persons
\"hit\" file.
- Enters and validates data on warrants and stolen items; accesses
Criminal Justice Information Systemdatabases to enter and retrieve
law enforcement information; monitors and operates two-way radio to
provide information and monitor status of first responders; knows
location of all working units on calls for service; operates
computerized radio system while monitoring, transmitting, and paging
on sight radio channel; monitors alarms at the Police Department.
- When necessary: monitors video surveillance points by utilizing
camera system located at console, answers calls made from external
call boxes and ability to open back access gate for emergency
personnel.
Knowledges, Skills, & Other Characteristics:\
\
Knowledge of the following after the training period has ended:
- Emergency dispatch practices and procedures
- The road, location, and addresses of buildings and landmarks in
Cochise County
- The Cochise County and Cochise County\'s municipalities organization
and services
Skill in or Ability to:
- Communicating, using telephone and two-way radio equipment.
- Evaluating emergency calls and determining appropriate level of
response needed.
- Remain calm and function appropriately during emergency situations
and communicating with persons in varying degrees of hysteria.
- Establishing and maintaining effective working relationships with
emergency personnel, other government personnel, outside law
enforcement agencies, and the general public.
- Working in a mult -tasking environment, subject to quick-changing
priorities.
- Speaking clearly and in listening.
- Negotiating.
- Using computer terminals and keyboarding at 40 words per minute.
- Receiving and applying feedback
- Exercise good judgment when direct supervision is not available
- Assessing routine and complex problems
- Ability to follow verbal and written instruction
- Ability to provide instruction to callers/peers/co-workers
QUALIFICATIONS: PUBLIC SAFETY DISPATCHER
- High School Diploma or GED equivalent.
- Must be currently employed as a public safety dispatcher with a
government entity in Arizona.
- A SEACOM applicant Background Questionnaire required.
- Spillman experience preferred (but not required)
Work Environment/Physical Demands:\
The physical demands and work environment characteristics described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this position or that an
employee encounters while performing the essential functions of this
position.
This recruitment seeks qualified trained dispatchers from other public
safety Dispatch centers willing to