Job Opening: IT End User Computing Desktop
- Company
- GROUP HEALTH COOP- SOUTH CENTRAL WI
- Location
- MADISON, WI
- Posted on
- April 13, 2024
JOB REQUIREMENTS: IT End User Computing - Desktop Technician
Administration - 1265 John Q. Hammons Drive, 1265 John Q. Hammons Dr. ,
Madison, Wisconsin, United States of America Req #1807 Thursday, April
11, 2024 Group Health Cooperative of South Central Wisconsin. BETTER
TOGETHER We are looking for a motivated, passionate,and engaged
Desktoptechnician to join our diverse IT team. The IT Desktop team at
GHCis responsible forproviding excellent service to the end users of the
GHC organization. Responsibilities include providing on-site IT support,
managing software and hardware deployment, troubleshooting incidents
with Microsoft Windows and Office 365, as well as printers and other
peripherals. The IT Desktop team is also responsible for assisting a
variety of user needs related to onboarding and day to day operations
through utilization of Active Directory, ServiceNow, and Cisco phone
systems. The Ideal candidate hasexcellent customer service skills, a
keen eye for detail and strong instincts for problem-solving, as well as
the ability to manage multipletasks. This role requires someone who is
willing to collaborate with the End User team by developing and
maintaining our Knowledge Base and promote consistent note taking with a
mindset for continuous improvement. Responsibilities Collaborate with
other members of the IT department on projects and system improvements,
procedures, and standards Emphasize discipline and professionalism in
terms of uptime, service, security, and cost Provide on-site support for
End User computing incidents, fulfill requests and follow change
management guidelines, through utilization of the ServiceNow ticketing
system Maintain the End User environment by managing SCCM, InTune, and
Group Policy Requirements Ability to learn and interest in learning new
technologies Strong communicationand problem-solving skills Passionate
about technology, proficient computer skills Prior experience using an
enterprise ticketing system Desired Sense of humor and approachable
personality Experience in the Health Care or Health Insurance industry
Ability to think creatively about problems Enduring commitment to team
accountability and success Understanding of the challenging
cybersecurity environment in healthcare Benefits Healthy work-life
balance Non-Profit, member and community focused organization Agile
leadership supportive of innovation Training and technical skill
development Pathway to internal promotion and growth Group Health
Cooperative of South Central Wisconsin is proud to be an equal
opportunity employer. GHC-SCW considers candidates... For full info
follow application link. Group Health Cooperative is an Equal
Opportunity Employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, veteran
status or disability. ***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/BDF3FE0588694D5F