Job Opening: Field Ops Program Manager

Position Summary

**The Field Operations Program Manager will plan and oversee the operations of assigned behavioral health responder teams, directly managing and coordinating multiple behavioral health responder supervisors and support staff in conjunction with other management staff. In addition, formulate policies and procedures in accordance with Federal and/or State regulations; coordinate assigned activities with other divisions, departments, outside agencies, and the general public. Provide highly responsible and complex support to higher level Community Safety Department management staff.

Employment is contingent upon successful completion of a background investigation.**

This is a safety sensitive position subject to random drug/alcohol testing.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.

Masters degree from an accredited university or college;and

Six (6) years experience in social services criminal justice, emergency management or health related field;and

To includefour (4) years of supervisory experience in one or more elements of a comprehensive social service or health related field preferred.

Possession of any of the following licenses or certifications preferred:Licensed Masters of Social Work (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker (LISW), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT), Certified Nurse Practitioner (CNP), Clinical Nurse Specialist (CNS), Licensed Mental Health Counselor (LMHC)

Must be able to work flexible hours, including nights, weekends and holidays and on-call shifts as required.

ADDITIONAL REQUIREMENTS: Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire. Possession of a City Operator's Permit (COP) within six (6) months from date of hire. Successful completion of the ACS Academy and all initial requirements therein within six (6) months from date of hire or transfer into position. Successful completion of a security background check conducted by the Criminal Justice Information Services (CJIS) of the Federal Bureau of Investigations (FBI)

Preferred Knowledge

• Operations, services, and activities of social service and behavioral health programs
• Public safety dispatch operations, radio operation, and multidisciplinary emergency response
• Modern and complex principles and practices of safety operations
• Principles and practices of program development, administration and policy development
• Operational characteristics of standard safety and emergency equipment and machines
• Cultural, social, and economic context populations served
• Principles of municipal budget preparation and control
• Principles of supervision, training and performance evaluation
• Principles and practices of complaint investigation
• Intermediate principles of grant programs and requirements
• Intermediate computer skills
• Pertinent Federal, State, and local laws, codes and regulations

Preferred Skills and Abilities

• Analyze and assess programs, policies, and operational needs and male appropriate adjustments
• Identify and respond to sensitive community and organizational issues, concerns and needs
• Develop and administer goals, objectives and procedures
• Analyze and present operational data and statistics
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals
• Research, analyze and evaluate new services de ivery methods and techniques
• Interpret and apply Federal, State and local policies, laws and regulations
• Communicate clearly and concisely
• Establish and maintain effective working relationships with those contacted in the course of work including a variety of City and other government officials, community groups, and the general public
• Perform the essential functions of the job with or without reasonable accommodations
• Participate in cultural activities both within the agency and in the community
• Supervise, plan, organize, direct and coordinate the work of lower level staff