Job Description:This position is responsible for billing, follow-up, and
resolving issues that delay or prevent payment of the patient's account
within Intermountain's policies and procedures.
Work Schedule: Saturday - Wednesday 0500am-0130pm
Scope
As a Service Excellence Rep you need to know how to:
Provide excellent customer service, greeting, assisting, and directing
visitors and patients as well as strong coordination with Volunteers. Begin
registration process by verifying pre-registration documentation and informing
RN of patient arrival
Identify key family/visitors and record their phone number and seating
location in reception/waiting area. Keep track of family/visitors
throughout the surgery/procedure experience (often six hours in length).
Facilitate strong communication and coordination with Nurse Liaison,
Volunteers and other Service Excellence Liaisons during shift.
Maintain awareness of how to direct patients that do not show up in My
Patients for Surgery and Interventional Services
Minimum Qualifications
High School Diploma or equivalent
Minimum of two (2) years of experience in a customer service environment
(preferably in a healthcare setting)
Proficiency with computer and problem solving skills
Preferred Qualifications
Bilingual proficiency (Spanish or other)
Physical Requirements:
Interact with others by effectively communicating, both orally and in writing.
Operate computers and other office equipment requiring the ability to move
fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a
computer, telephone, or other equipment.
May require lifting and transporting objects and office supplies, bending,
kneeling and reaching.
Anticipated job posting close date:
Location:St Joseph Hospital
Work City:Denver
Work State:Colorado
Scheduled Weekly Hours:40
The hourly range for this position is listed below. Actual hourly rate
dependent upon experience.$18.29 - $21.92
We care about your well-being - mind, body, and spirit - which is why we
provide our caregivers a generous benefits package that covers a wide range of
programs to foster a sustainable culture of wellness that encompasses living
healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our, and for our
; and our commitment to.
Intermountain Health is an equal opportunity employer. Qualified applicants
will receive consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status.
Our facilities do not discriminate against any person on the basis of race,
color, national origin, disability, or age in admission or access to,
or treatment or employment in, its programs, services or activities, or
on the basis of sex (gender) in health programs and activities