Change people's lives and love what you do! Cochlear is the most
recognized brand in hearing health care.
Technical Customer Service Specialist
Location: Lone Tree, CO
Deadline to apply: May 3rd, 2024
Make a difference in someone's life every single day. At Cochlear, we help
people hear and be heard. We empower people to connect with others and live a
full life. We help transform the way people understand and treat hearing loss.
We innovate and bring to market a range of implantable hearing solutions that
deliver a lifetime of hearing outcomes.
Who we are
As the global leader in implantable hearing solutions, we have provided more
than 600,000 implantable devices - more than any other company - helping
people of all ages to hear and connect with life's opportunities.
Who we are looking for
Mission driven, compassionate, and engaging individuals to join our
Customer Experience team at Cochlear as Device Support Associates. In this
role you will provide a world class customer experience to recipients,
patients, clinicians, consumers, caregivers and/or family members of
recipients
What you will do
Wow our customers with every single interaction.
Be a product mentor on all Cochlear product lines and accessories, including
wireless components and smart phone apps.
Act as a customer advocate who troubleshoots and provides technical support
for implantable and acoustic devices.
What you will need
The drive to go above and beyond to serve our customers. We seek those who are
attuned to the needs of hearing-impaired individuals and can patiently engage
to solve customers' needs.
Technical aptitude and a solution driven mindset to coach and guide customers
in pinpointing, diagnosing, and rectifying technical issues.
Effective communication and multitasking skills and abilities to efficiently
resolve customer issues while maneuvering through various systems and tools.
Effective verbal and written communication skills to interact with customers
via phone, email, and chat.
Why you will love working with us
In addition to career development & training opportunities, we offer
competitive wages and benefits.
Salary range: $21.24/hr - $21.45/hr. Annual bonus opportunity of 5%
Competitive medical, dental, vision, life & disability insurance
401(K) with 5% company match and immediate vesting; Employee stock
purchase plan
Accrue 3 weeks PTO to start, and time off to volunteer
Maternity and paternity leave
Tuition reimbursement (up to $5,250 annually)
Onsite cafeteria (company subsidized) & free onsite 24-hour gym (free classes)
Walking distance to RTD train station (Lincoln Station)
Smart casual dress code
How you'll work
In this role you should be comfortable working onsite at our headquarters in
Lone Tree, CO
Paid training to enable your success
Hours of operation: 6:00am to 6:00pm Monday through Friday
Voluntary Saturday shift of 4 hours 8am to 12pm paid overtime
Education and Experience Requirements
High School Diploma and 2 years of experience in technical customer service.
Physical & Mental Demands
The physical and mental demands described below are representative of those
that must be met to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. While performing the duties of this job,
the individual is regularly required to be in a stationary
(seated/standing) position and utilize business technology for work
product delivery, communicate orally and in writing with others internal or
external to the organization, utilize problem solving/critical thinking
skills to discern and convey information. The individual is regularly required
to utilize comprehension, critical thinking, communication, problem
solving, organization reasoning, relating to others and discernment of
items such as product specifications, procedur s, and processes to
customers (whether internal or external).
Work Environment
This role is an in-office position. The work environment characteristics
described here are representative of those an employee encounters while
performing the essential functions of this job.
Cochlear Americas is an Equal Opportunity Employer and provides equal