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We are seeking a full-time IT Help Desk Technician for our client at the
Pueblo Chemical Depot in Pueblo, CO.
The selected candidate will provide Help Desk support for the PCD Information
Management Office (IMO) activities for hardware and software. Help Desk
support will assist in solving PCD personnel technological problems and aid
IMO with technological support; maintain leased copiers/printers
post-wide; initiate service calls when needed; and serve as Help Desk,
creating trouble tickets for issues not resolved at the first level. The
position will support the tracking of IT equipment maintenance and repair. In
addition, you will support PCD's Common Access Card issuance in accordance
with DOD Manual 1000.13.
The following are typical duties:
Provide technical support to users of IT services at PCD
Assist users with problems related to computer and communications services,
including operating systems, local area network (LAN) services and
various applications packages
Gather data and perform diagnostic techniques to help identify solutions to
problems
Monitor the resolution of users' problems; expedite problem resolution
efforts and coordinate with vendors and other technicians to resolve problems
with telecommunication services, computer hardware, software and procedures
Serve as a principal point of contact for resolving user questions or problems
concerning IT automation systems, software and/or hardware problems,
password violations, and telecommunications trouble and work orders.
Determine the exact nature of the problem (e.g., routine, non-routine,
user error, faulty data lines, equipment malfunctions, software
malfunctions, etc.) in order to provide or assist technicians,
specialists and users with solutions to problems.
Collect information from callers to be used in the troubleshooting and
workstation and/or printer services.
Coordinate with the Army network, telecommunications specialists in
monitoring the LAN and Wide Area Network (WAN) and the installation
telecommunication video teleconferencing
Performs other duties as assigned.
Qualifications:
The ideal candidate will have 2+ years relevant IT technical support
experience is preferred.
US Citizenship is required.
Ability to obtain a Secret Security Clearance is required; current clearance
is preferred.
In addition, you will have /be:
Experience in Windows Operating Systems (OS), Microsoft Office,
networking principles, and Active Directory.
Preferred experience with Department of Defense systems and Security Center
Configuration Manager (SCCM).
Familiar with LAN/WAN systems and the Process Data Acquisition and Recording
systems.
Experience in workstation image creation and image management, workstation
roll-out and re-build, configuration, and maintenance of computer
equipment, workstation and printer troubleshooting and repair,
telecommunications and teleconferencing equipment.
Strong interpersonal and IT troubleshooting skills.
High levels of written and oral communication skills are required to assist
users with technology-related issues. Must be able to speak the English
language fluently.
Ability to read, research, analyze and interpret general inquiries from IT
users to resolve IT-related issues.
Ability to evaluate and solve practical problems and deal with a variety of
concrete and abstract va iables in situations where only limited
standardization exists.
Ability to interpret and follow a variety of instructions furnished in
written, oral, diagram, or schedule form.
Able to work and collaborate with employees at all levels and disciplines.
Degree / Certifications
Associates or Bachelor's degree is preferred.
Either COMPTIA A+ and Windows 365 Endpoint Administrator Associate at the
time of hire, and able to get the second certification within 3 months of
hire is required.
Current/Past security clearance is preferred.
Work Environment
The candidate should possess a valid driver's license and be able to take
training to operate a Gator Utility Vehicle.
Lifting computer equipment is required.
Ability to access cables, plugs, etc. required.
May be required to sit or stand for extended periods of time.
Must be medically able to pass a fit test to wear a respirator.
The Salary Range for this position is $22.00 to $27.00 per hour,
depending on education, experience, skills, and location.
Tetra Tech offers comprehensive benefit options that allow employees to design
a plan based on individual needs and assists in planning for long-term